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Manager Operations
RTTKlerksdorp, South Africa4 days ago
Job descriptionEnsure that applicable structures are developed, resourced, and optimized to execute against the business and operational requirements. Skills gap analysis Training plans Provide leadership to employees through providing direction, managing work outputs and through supporting performance and development of employees. Ensure that succession is in place to mitigate risks within function.  Manage employee relationships in accordance with policies and procedures. Ensure that all resources are trained in technical, regulatory and soft skills to support operational performance as well as career growth. Manage communication to employees to ensure that they are well informed of the business direction and what is expected from them, as well as of any changes. Set Key Performance Indicators for call center employees and measure performance outputs against KPI’s set. Ensure that all employees have signed job descriptions appear on the organogram and that all changes are communicated. Put together action plans to address poor performance Conduct continuous performance discussions Identify training needs of all employees and ensure ongoing training and development to enhance efficiencies within the department Ensure active communications with team and key stakeholders and drive a high performing, service orientated and collaborative culture in function, across various service offerings, and support functions Grade 12 ( Matric)  Management Course / Qualification  3-5 years’ experience in Warehouse / Logistics 3 Years experience managing a team in a warehouse Working knowledge of SLE system with the ability to analyze data  Continuous Improvement principles Knowledge of labour legislation (BCEA, LRA, NBCRFLI Collective agreement etc) Route planning Health and safety knowledge Strong planning and problem-solving skills Analytical Ability – Identifying problems and reviewing related information to develop and evaluate options and implement solutions Decision Making - Assess options and actions based on trends and conditions in the environment, and the vision and values of the organization Strong organizational skills - Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities Ability to work under pressure Action orientated and make quick calculated decisions High level of self-motivation
Operational Management
- Ensure all inbound and / or outbound freight from customers and / or branches is received and or dispatched on time.
- Ensure that all inbound and outbound freight from customers and / or branches is handled / loaded / offloaded according to standard operating procedures.
- Route planning and optimization on linehauls
- Manage various operational reports eg : floor stock list reports, incoming container headers, outbound container headers, incoming and outgoing container problems and proactively act on non-conformances to avoid service level failures.
- Manage the volumizing process to ensure all freight is weighed and measured to ensure accurate billing.
- Ensure all freight within the area of accountability is scanned and accounted for Investigate and report non-conformances through the root cause analysis process and implement / adapt processes to reduce / eliminate re occurrence.
- Ensure the area of operations follows the 5’s principles of housekeeping.
- Ensure the area of operations is SHEQ compliant with SOP’s followed at all times.
- To manage floor stocklist reports ensuring orders are dispatched to destination business units.
- Managing staff to ensure no unnecessary overtime is worked.
- To manage exception reporting
- To manage claims Â
- To manage incoming outgoing container headers
- Managing incoming outgoing container problems
- To ensure linehaul dispatch time is aligned with destination BU’s requirements
- To manage receiving planning.
- To ensure KPI’s set for receiving and dispatch are met
- To ensure daily handovers between shifts are completed
- To ensure daily summary reports are provided at each shift end.
People Management
Detail conscious High level of planning and organising skills
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Manager • Klerksdorp, South Africa