Client Onboarding Specialist Talent Pool

Outsourced CFO is looking for a Client Onboarding Specialist who will focus on creating delighted client experiences during the onboarding phase while identifying areas that would need to be scoped to ensure a world class finance function is available to the client.

Key Performance Areas :

• Delighted Client Onboarding

Approach client onboarding with a focus on delighting clients and establishing an environment where clients can be efficiently serviced after transitioning to the production team.

Manage the end-to-end onboarding process for clients ensuring a smooth and positive experience.

Collaborate closely with POD leaders to ensure clients are delighted with their onboarding journey.

Identify and address potential risk areas (relating to both annual and monthly deliverables) ensuring clients are in compliance and well-prepared for continued monthly work.

Establishes and reinforces trust the client has put in OCFO during the sales process with the aim of having delighted raving fan clients after the initial 3-month onboarding phase.

Continuously assess and adjust scoping requirements as necessary.

Oversee the accurate setup of client technology tools (Xero Dext SimplePay) for new clients and regularly assess the adoption of basic tech stack within existing client base.

Ensure adherence to proper onboarding Standard Operating Procedures (SOPs) for internal administration and CRM.

Conduct regular weekly client calls to maintain clear communication.

Effectively transition clients to the production team upon completion of onboarding.

Assist in obtaining Client NPS feedback on a weekly basis.

Ensure all new onboarding clients have gone through a properly reviewed quality control and compliance process by the end of the onboarding phase.

Ensure adoption of SOPs for clients transitioned to the production team on a regular basis.

As part of scoping clients needs the execution plan for these ad hoc engagements should be initiated and execution thereof managed or directly executed in a profitable manner

Manage Xero Conversion projects with team

Identify scope and deliver on client reporting needs.

Collaborate with the sales team to scope new leads and existing client requirements.

Support POD leaders in identifying opportunities for upselling to existing clients.

Assist the sales team in converting leads into successful sales.

Ensure the scoping process is done thoroughly from the 1st conversation.

Train team members on updated methods and procedures related to client services.

Continuously identify areas where SOPs and ideal client profiles need to be adjusted for future efficiencies.

Implement new processes as needed to enhance the efficiency of the onboarding process.

Requirements

The ideal candidate for this position is a CA(SA) with 2 years post article and project management experience. Preference to candidates from accounting services background and based in Pretoria Johannesburg or Cape Town.

Characteristics

Planning & Self-actualisation

Attention to detail & Problem solving

Analytical thinking & reality testing

Leadership & Independence

Rule-following & Initiative

Skills and abilities

Strong and effective management time management communication technical and compliance skills

Xero Dext SimplePay Zoho experience (desirable)

Benefits

Our OCFO values

Family first

Integrity matters

Switched on Thinking

Excellence in everything

Growth and success

Required Skills :

The ideal candidate for this position is a CA(SA) with 2 years post article and project management experience. Preference to candidates from accounting services background and based in Pretoria Johannesburg or Cape Town.

Required Education :

The ideal candidate for this position is a CA(SA) with 2 years post article and project management experience.

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type : Full Time

Experience : years

Vacancy : 1