Manager : Operational Systems

In this role, you will take ownership of the stability, integration, and performance of operational systems that underpin daily business operations. Working cross-functionally with IT, network operations, and customer experience teams, youll ensure that systems are reliable, scalable, and continuously improving to support exceptional service delivery.

Key Responsibilities :

• Strategy & Leadership : Develop and execute an operational systems management strategy aligned with business and IT goals; provide guidance and mentorship to a small technical team.
• Systems Management & Optimization : Oversee the systems supporting service provisioning, activation, and customer service; ensure high stability, integration, and reliability.
• Enablement & Continuous Improvement : Analyze workflows, identify automation opportunities, and champion system enhancements that streamline operations.
• Governance & Vendor Management : Manage vendor relationships, SLAs, and compliance with security, data governance, and regulatory standards.
• Team & Stakeholder Collaboration : Lead and develop your team; communicate system performance, risks, and improvement initiatives to senior leadership.

Job Experience and Skills Required :

Minimum of 7 years experience managing or supporting operational systems in a telecommunications or technology environment .

Leadership and team management capabilities.

Apply now!