Operations Duty ManagerRad Resources • Cape Town, South Africa
Operations Duty Manager
Rad Resources • Cape Town, South Africa
29 days ago
Job descriptionAnalytical skills Attention to detail Working with information (agreements, laws, regulations, statistics) Reviewing / evaluating information and data Decision-making Planning Influencing & Advising skills Emotional resilience Customer centric Networking and relationship building Innovation & continuous Improvement Corporate & industry knowledge Quality Assurance Retail brands and offerings F&B Product knowledge & standards Labour & risk legislation English written and verbal communication skills Proficiency in MS Office Suite; Opera; Micros & Revenue Management System Business Acumen Financial Acumen Report writing Contract management Knowledge and application of legislation relating to Safety, Health and the environment Implement the Customer Value Proposition and the customer experience at important touchpoints and facilities in the customers journey from arrival at the front entrance, transport, switchboard, retail interaction; and food and beverage (where relevant) offerings throughout the operation Monitor the operation to ensure that it is secure and meets all regulatory requirements Conduct shift briefings and handovers and communicate objectives and promotions to the diverse teams and key stakeholders to ensure optimal execution and synergy throughout the experience Collaborate with marketing to develop and execute promotions and initiatives to enhance the customer experience Compile plans and manage the execution of any new projects and offerings across the operation Facilitate and be available to ensure the overall smooth running of events, shows, entertainment, promotions, etc. including traffic control, set-ups, troubleshooting in various areas. Be available on the floor and interact with customers to build relationships, understand expectations and provide a hospitable experience for customers Oversees staff appearance and front of house appearance / functioning of equipment and systems Maintain Operational standards across the property (e.g., housekeeping, maintenance, etc) Follows up on any maintenance / technical equipment fault logging with the technical departments until resolution Ensure the collateral in public areas is professionally presented Act as a Manager on Duty for all guest queries / concerns and resolve these efficiently and professionally Complete shift report Make recommendations of improvements to products and service offerings in line with trends in the industry ensuring that the product offerings are innovative and fresh Recognize and provide insights on trends, barriers, risks and opportunities that may impact the business within the retail environment and service level agreements with service providers Monitor products, service offerings and displays across the operation to ensure standards aligned with the "Sun" brand Monitor customer service feedback with regards quality and service across the operation Measure success and return on investment of products and services and identify issues and challenges when not achieved Collaborate with tenants and service providers to review standard operating procedures and service level agreements to be achieved Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any risk to the business. Conduct weekly walkabouts of all front of house and back of house areas to monitor SHE and standards compliance Monitor compliance of tenants and outlets with regards to Fire, Health, Safety and Security regulations in line with SHE standards Facilities are maintained in accordance with group and unit standard operating procedures and reflect the attributes of the brand Maintains records on licencing entitlements and compliance management Monitor audit results for service providers and retail tenants Monitor the storage of stock and operating equipment and processes Collaborate with various stakeholders across the operation to address and resolve areas of concern and enhance standards from an overall facilities management and customer experience perspective Ensures that guests are treated with courtesy and respect at all times Interact with guests and provide professional service standards and solutions Handle any escalated complaints, disputes and suggestions as required Engage with customers and provide a customer experience on the floor that will support brand loyalty ensuring company as the brand of choice Be present on the floor during service / promotions or functions Conduct staff training on product knowledge (including promotion information, functions, facilities, etc) Provide post-mortem feedback with regards promotions to ensure these are always relevant and effective Monitor customer feedback on various omni-channels to understand and resolve any challenges being experienced; and where necessary manage the resolution of customer queries and complaints from the various channels; ensuring all customers receive a response and feedback Provide input into present and future products by determining and evaluating current and future consumer retail trends and promotions for the facility. Provide input to the selection of various suppliers and retail tenants across multiple areas (including F&B, retail shops) including around product, quality and pricing Make recommendations with regards suppliers; vendors; products and or services based on research findings and budget restrictions. Participate in the procurement and tender process in the appointment of new and renewed vendor contracts and lease agreements Monitor and manage the performance of tenants in line with contractual deliverables Communicate on a regular basis and maintain the relationships with tenants and service providers Provide support and advice to tenants and service providers on challenges to assist in building an effective partnership for the benefit of Sun properties Assist with resolving obstacles that may need to be addressed to achieve results Manage the relationships and provide support to tenants throughout the contractual agreement period to ensure that planned benefits are achieved and sustained. Provides relevant guidance and support to operational teams and stakeholders Maintain relationships with service providers and retail tenants currently in partnership with Sun Informs department / staff of information required to perform the duties and relevant operation effectively Communicates departments objectives, standards and operating procedures to internal and external service providers as per SLA Communicates any special guest requirements or events to other relevant operating departments Provides feedback and reports back to Unit management on the performance, progress and challenges within the various business areas including F&B, and the retail and recreational operation
Education, experience and competencies required :
- Matric
- 3-Year Hotel School Diploma or equivalent
- Minimum of 5 years experience with 3 years management experience in the hospitality / retail industry
- Previous experience in duty management is an advantage
Core behavioural competencies
Technical competencies
Work Conditions & Special Requirements
Must be able to work shifts in line with operational requirements (including weekends and public holidays)
Duties :
Operations Management
Operational Product Offering
Compliance Management
Customer Experience Management
Tenant & Service Provider Management
Stakeholder Relationship Management
Create a job alert for this search
Duty Manager • Cape Town, South Africa
Related jobs
)
A luxury vacation rental company is seeking an experienced Remote Property Manager to oversee a portfolio of short-term vacation rentals.
The ideal candidate will have 5+ years in property managemen...Show more
Hotel Duty Manager
Mojo Hotel And Market • Cape Town, Western Cape, South Africa
Do daily bed checks to confirm vacant rooms, outstanding payments, and report housekeeping and maintenance issues.Assist guests with questions, complaints and requests.
Supervise that the maintenanc...Show more
Last updated: 5 days ago • Promoted
Duty Manager
Kendrick Recruitment • Cape Town, Western Cape, South Africa
Duty Manager Luxury Boutique Hotel Cape Town.Negotiable Depending on Experience.Kendrick Recruitment is seeking an experienced and professional.
This role requires a confident leader with excellen...Show more
Last updated: 30+ days ago • Promoted
Duty Manager
AccorHotel • Cape Town, Western Cape, South Africa
The Duty Manager is responsible for the guest experience at the hotel to ensure unforgettable moments are created.This could be regarded as enhancing experiences and / or the implementation of recove...Show more
Last updated: 30+ days ago • Promoted
Hotel Duty Manager
Hospitality Hire • Cape Town, South Africa
We are seeking a confident and guest focused.You will oversee the smooth running of the property, ensuring that every aspect of the guest journey from check in to dining and beyond reflects warmth,...Show more
Last updated: 24 days ago • Promoted
Luxury Hotel GM : Lead Operations & Guest Experience
Ananzi • Cape Town, Western Cape, South Africa
A luxury hotel in Umhlanga is seeking an experienced Hotel Manager to oversee operations.The role involves managing day-to-day operations, ensuring high guest satisfaction, and overseeing financial...Show more
Last updated: 3 days ago • Promoted
Operations Duty Manager
Ad Talent • Cape Town, South Africa
We are a leading hospitality, gaming and events group, focused on creating memorable customer experiences.Through innovation and excellence, we aim to enhance brand recognition, grow our customer b...Show more
Last updated: 14 days ago • Promoted
Operations Duty Manager (Goodwood CPT)
Scorpex Recruitment • Cape Town, South Africa
Education, experience and competencies required : OPS DUTY MANAGER.Year Hotel School Diploma or equivalent.Minimum of 5 years experience with 3 years management experience in the hospitality / retai...Show more
Last updated: 30+ days ago • Promoted
E-Commerce DC Operations Manager
Isilumko Staffing (JHB) • Cape Town, South Africa
Are you a strategic, hands-on leader with a passion for logistics and operational excellence? We are looking for a.Distribution Centre Operations Manager.
To manage and oversee all operations of the...Show more
Last updated: 30+ days ago • Promoted
OPS DUTY MANAGER (CPT)
Scorpex Recruitment • Cape Town, South Africa
The Operations Duty Manager is responsible for the monitoring, management and delivery of the customer experience and product offerings by internal employees, business partners and concessionaires ...Show more
Last updated: 30+ days ago • Promoted
Operations Duty Manager
Edge Executive Search Group • Cape Town, Western Cape, South Africa
Bring your leadership expertise to one of Cape Town’s most dynamic hospitality and entertainment environments.This is an opportunity to ensure world-class guest experiences while managing complex, ...Show more
Last updated: 27 days ago • Promoted
Ops Duty Manager
Rad Resources • Cape Town, South Africa
The Operations Duty Manager is responsible for the monitoring, management and delivery of the customer experience and product offerings by internal employees, business partners and concessionaires ...Show more
Last updated: 30+ days ago • Promoted
Operations Duty Manager
Rad Resources • Cape Town, South Africa
Education, experience and competencies required : .Year Hotel School Diploma or equivalent.Minimum of 5 years experience with 3 years management experience in the hospitality / retail industry.Previo...Show more
Last updated: 28 days ago • Promoted
Duty Manager
Phoenix Recruitment • Gardens, South Africa
Personally welcome VIP guests, repeat guests and special occasion stays, ensuring tailored attention.Oversee the entire check-in and check-out process, ensuring efficiency and a warm, professional ...Show more
Last updated: 30+ days ago • Promoted
Food & Beverage Operations Duty Manager
Boikago Group • Cape Town, Western Cape, South Africa
An international hospitality firm in Cape Town is seeking a Food & Beverage Supervisor to manage customer experiences and oversee operational standards across various departments.The ideal candidat...Show more
Last updated: 6 days ago • Promoted
Operations Duty Manager
Edge Executives • Cape Town, South Africa
Bring your leadership expertise to one of Cape Town’s most dynamic hospitality and entertainment environments.This is an opportunity to ensure world-class guest experiences while managing complex, ...Show more
Last updated: 28 days ago • Promoted
Duty Manager
Fairmont Hotels & Resorts • Cape Town, ZA
Job Location : Western Cape, Cape Town.The Duty Manager is responsible for the guest experience at the hotel, to ensure unforgettable moments are created.
This could be regarded as enhancing experie...Show more
Last updated: 30+ days ago • Promoted
FIT Operations Manager (Tailor-Made Travel)
Terra Nova • Cape Town, Western Cape, South Africa
FIT Operations Manager - Tailor-Made Travel.Are you passionate about travel and creating unforgettable experiences? For our.
If you have a love for travel, are driven by delivering top-tier customer...Show more
Last updated: 19 days ago • Promoted
Remote Luxury Property Manager - Guest Experience & Ops
Wander • WorkFromHome, Western Cape, South Africa
Remote
Last updated: 3 days ago • Promoted