Sales & Reservations Coordinator

Job Description

Sales & Reservations Coordinator – Luxury Boutique Hotel, Franschhoek

Kendrick Recruitment is seeking a motivated and detail-oriented Sales & Reservations Coordinator to join a luxury boutique hotel in the picturesque Franschhoek region. This position is ideal for a hospitality professional with strong administrative and communication skills who is passionate about delivering exceptional guest experiences.

Key Responsibilities :

Manage all room and service reservations efficiently and accurately.

Respond promptly to enquiries via phone and email, providing professional and friendly assistance.

Coordinate with relevant departments to ensure seamless guest stays and special requests are fulfilled.

Maintain up-to-date records of bookings, cancellations, and guest preferences.

Support the sales team with administrative tasks, proposals, and follow-ups.

Assist in identifying opportunities to increase bookings and revenue through effective upselling and relationship management.

Requirements :

Previous experience in a reservations or sales role within a luxury hotel or hospitality environment.

Strong administrative and organisational skills with excellent attention to detail.

Proficiency in hotel management systems and Microsoft Office Suite.

Excellent written and verbal communication skills.

A professional, customer-focused approach with the ability to multitask in a fast-paced environment.

Salary : Negotiable depending on experience.

This is an excellent opportunity for an ambitious and service-oriented individual to join a renowned property in Franschhoek, contributing to its continued success in luxury hospitality.

Requirements

experience