Risk Team Lead

Join to apply for the Risk Team Lead role at DigiOutsource.

Talent Acquisition Partner : Customer Support (English and International) | Risk & Fraud Services | People & Culture

Who we are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands. At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. Every day is action-packed, and we expect you to bring your A‑game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

What you’ll be doing

As part of your role, your responsibilities will include :

People Management

• Recruitment : Conduct interviews to assist with the recruitment of the Risk Team.
• Workday Management : Manage leave requests for your team, ensuring adequate shift staffing.
• Roster Management : Ensure sufficient coverage of team members to handle the workload.
• People Development :
• Drive and maintain the correct behaviour within your team.
• Identify individual and common coaching / training needs.
• Conduct frequent development catch‑ups and succession planning with your team.
• Provide constructive feedback through honest conversations.
• Promote Department Vision : Foster a customer service‑oriented ethos within the team.

Performance Management

Workflow Management

Understand the context of each task, enabling you to identify when risk rules are not triggering correctly or when improvements can be made.

Communication & Knowledge Transfer

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table

Desirable skills you’ve got up your sleeve

Our values are non‑negotiables

What you’ll get back

Be part of that Superclass feeling.

At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 19 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It’s all about putting your experience first and ensuring honesty and fairness in all we do.

Here, your growth is supported and your contributions valued.

Game on!

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Management and Strategy / Planning

Industries

Gambling Facilities and Casinos

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