Project Manager

Title : Project Manager - Technical Support Team

Location : Hout Bay, Cape Town

Department : Technical Support

Reporting to : Project Manager

Other Key Internal Relationships : Teams - Technical Support, Project Management, Customer Success, Sales

Type : Full-time

Company Description :

Stock2Shop is a leading cloud-based ecommerce software company that helps wholesalers, distributors, manufacturers, and retailers manage their products online. Our B2B and B2C ecommerce solutions integrate with leading accounting and ERP systems (such as SAP, SYSPRO, and Sage) and connect seamlessly with ecommerce platforms like WooCommerce, Shopify, and Magento, as well as marketplaces including Takealot and Amazon. We also offer our own B2B trade store, enabling clients to synchronise inventory and orders efficiently across multiple sales channels.

About The Role :

We are seeking a Project Manager to strengthen the operations of our Technical Support Team while working closely with our existing Project Manager. This role will focus on managing technical support workloads, client escalations, and ensuring the smooth delivery of onboarding and ongoing integration solutions. You will be both internally and client-facing, supporting our Operations Manager in streamlining support processes, managing complex technical projects, and providing technical leadership during the support lifecycle. You will work collaboratively with our current Project Manager while specialising in technical support operations and client issue resolution.

Technical Support Operations & Project Management

• Support the Operations Manager and Project Manager in coordinating and prioritising technical support workloads across the team.
• Use project management tools and software to manage end-to-end processes for support escalations and technical implementations.
• Monitor support ticket queues and ensure SOW and SLA compliance for different client tiers.
• Track and manage complex integration issues requiring specialised technical expertise.
• Maintain and update project management tools with current support project status, task assignments, and progress updates.

Technical Project Coordination & Delivery

Documentation & Process Improvement

About You :

You have a proven track record delivering outstanding results. You thrive in entrepreneurial environments and know how to balance data-driven decisions with building strong relationships.

Your Skills and Experience

What We Offer

Why Join Us :

This is an exciting opportunity to join a rapidly growing B2B SaaS company at a key stage of its evolution. If you’re a driven, energetic individual who thrives in a fast-paced, entrepreneurial environment, we’d love to hear from you. Salary will be commensurate with experience.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Project Management and Information Technology

Industries

Software Development and IT Services and IT Consulting

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