CNOC ENGINEER

The CNOC Engineer provides advanced support and management of the organizations network and VoIP infrastructure. This role is responsible for escalated troubleshooting, configuration, and maintenance of complex RF, Fibre, and VoIP systems, ensuring optimal performance and reliability.

The engineer proactively communicates with VIP clients, implements approved change plans, and provides standby support for emergencies. The position requires a highly skilled professional capable of managing complex technical environments independently, collaborating with NNOC or Tier 4 engineers as needed, and

maintaining high standards of SLA compliance and customer satisfaction.

Key Responsibility Areas :

• Handle escalations from Business Support Specialists and Field Operations teams.
• Monitor and perform advanced troubleshooting on all network and VoIP systems, including RF and Fibre networks; escalate complex issues to NNOC or relevant departments where required.
• Configure, maintain, and optimise routers, switches, servers, firewalls, and IP addressing.
• Program and manage VoIP platforms, VPS, and SIP firewall configurations.
• Conduct maintenance on core network systems and VAS products.
• Implement approved change plans and support emergency / outage scenarios.
• Maintain accurate network and VoIP documentation (network maps, IP schemas, configuration records).
• Respond to real-time alerts to minimise downtime and maintain network reliability.
• Communicate directly with VIP clients via WhatsApp, providing proactive updates and personalised assistance.
• Compile weekly / monthly reports : system health, ticket statistics, IP allocations, project progress.
• Ensure SLA compliance and high levels of customer satisfaction.
• Provide standby support as needed.
• Perform ad hoc duties as required.

Key Outputs :

WORK EXPERIENCE & COMPETENCY REQUIREMENTS

Requirements :

Please note only candidates that meet the minimum requirements will be considered.

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