Brand Manager

Brand Manager – Pet Heaven

Pet Heaven is a Proudly South African online store which strives to deliver the best, quality products to South African pet parents' doors. We stock everything a pet parent needs from quality food, to beds, bowls, accessories and more. Our mission is to make pet parenting easy at the core of everything we do at Pet Heaven.

About the Role

As Brand Manager, you’ll lead Pet Heaven’s brand strategy and growth in South Africa’s pet eCommerce market. This role combines strategic leadership, data‑driven decision making, and hands‑on execution to drive customer acquisition, retention, and brand equity.

You’ll oversee marketing strategy, digital performance, brand partnerships, and team management to ensure Pet Heaven remains the leading online destination for pet parents in South Africa.

Key Responsibilities

Brand Strategy & Growth

• Work with the brand CEO to develop and execute Pet Heaven’s annual marketing strategy, ensuring alignment with business goals and customer needs.
• Setting objectives and target metrics for all projects.
• Work with the Data team to set up and track key marketing, consumer and website metrics to determine effectiveness and ROI.
• Own rollout of all campaigns, supported by the Marketing Co‑ordinator.
• Ensure consistent brand identity, tone, and visual communication across all touchpoints.
• Identify and implement new opportunities for brand expansion, partnerships, and collaborations.
• Lead go‑to‑market strategies for new product launches, services, and promotions.
• Drive strategic supplier relationships and management of supplier campaigns.
• Budget management – setting up budgets and managing implementation. Define, forecast and oversee channel strategies to drive buying behaviour and an engaged growing community.
• Grow and maintain key stakeholder relationships with partnerships and suppliers.

Marketing Team Leadership & Management

Digital & Performance Marketing

Brand Communication & Customer Engagement

Events & Brand Activations

Reporting & Performance Tracking

Our Offer

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