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Officer, Account Originator
Officer, Account OriginatorStandard Bank Group • Johannesburg, ZA
Officer, Account Originator

Officer, Account Originator

Standard Bank Group • Johannesburg, ZA
28 days ago
Job description

Job title : Officer, Account Originator

Job Location : Gauteng, Johannesburg

Deadline : November 30, 2025

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Job Description

  • To act as point of contact for customer first-call resolutions, across all personal products, and negotiate payment arrangements in such a manner as to retain, educate and rehabilitate customers.

    • Qualifications

  • Type of Qualification : Secondary / High school / A levels / Matric
  • Field of Study : Not applicable
  • Experience Required
  • Credit Risk – PPB
  • Risk & Corporate Affairs
  • 3-4 years
  • Inbound and Outbound contact centre experience – early, late and legal collections
  • Additional Information

    • Behavioural Competencies :

  • Adopting Practical Approaches
  • Articulating Information
  • Checking Things
  • Conveying Self-Confidence
  • Establishing Rapport

    • Technical Competencies :

  • Active Listening
  • Contact Centre Customer Relationship Management
  • Electronic Communications & Devices
  • Query Resolution
  • Telephone Caller Handling
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    Officer • Johannesburg, ZA

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