Jobs in Grahamstown, south africa

Our client is looking for an experienced and dynamic Lodge Manager to oversee the operations of their luxurious 5-star game lodge. The ideal candidate will be responsible for ensuring an exceptional guest experience, managing day-to-day operations, and supervising the lodge’s staff in a remote and exclusive environment. As the Lodge Manager, you will ensure seamless service, uphold the highest standards of hospitality, and provide leadership during the regular manager's absence.

Key Responsibilities :

• Oversee daily operations of the lodge, ensuring smooth and efficient service.
• Manage all aspects of guest services, ensuring the highest level of luxury and satisfaction.
• Lead, train, and supervise lodge staff, fostering a collaborative and high-performance team environment.
• Ensure that all lodge facilities and services are maintained to 5-star standards.
• Coordinate with the kitchen and housekeeping teams to ensure exceptional dining and room experiences.
• Manage guest requests and special arrangements, ensuring their needs are met promptly and professionally.
• Ensure health and safety standards are maintained across the lodge and within staff practices.
• Act as the primary point of contact for guests, addressing any concerns and handling guest feedback effectively.
• Provide administrative support, including managing budgets, inventory, and ensuring operational costs are controlled.
• Ensure staff are properly trained on lodge operations, service standards, and safety protocols.
• Step in as Relief Lodge Manager during the absence of the primary manager, maintaining the high standards of operation and guest experience.

Requirements :