Overview
A vacancy exists for a Quality Manager (QM) , based at Life Wilgers Hospital , reporting to the Hospital / Facility Manager. The successful candidate will be the custodian, together with the Hospital / Facility Manager, of the Integrated Quality and Environmental Management system and its effectiveness, and for coordinating quality efforts in support of the hospital management team.
Job Introduction
A vacancy exists for a Quality Manager (QM) , based at Life Wilgers Hospital , reporting to the Hospital / Facility Manager. The successful candidate will be the custodian, together with the Hospital / Facility Manager, of the Integrated Quality and Environmental Management system and its effectiveness, and for coordinating quality efforts in support of the hospital management team.
Key Responsibilities (Critical Outputs)
Job Purpose
The main purpose of the role is the management of the Quality System in collaboration with various departments within the hospital.
Critical Outputs
Effective building of relationships with internal / external stakeholders :
- Ensure productive working relationships with key internal and external stakeholders (including governmental bodies) by participating in various forums, cross-functional activities and by identifying networking opportunities
Overall management of the Quality Function, through :
Ensuring that the hospital quality and environmental sustainability objectives are reviewed annually and aligned to the Group objectivesCommunicating the quality and environmental sustainability targets and focus areas to the hospital management and staff and drive projects to achieve these targets together with HODsGenerating the hospital quality scorecard and monthly quality reportsCollating presentations and communicate feedback on trends, risks, incidents and corrective action taken at the hospital Quality Review meetingsAdvising the Engineering / Services Manager on conducting environmental aspect / impact assessments and reporting of environmental incidentsPartnering with the Infection Prevention Specialist and HODs to ensure correct management and reduction of general and hazardous waste within the hospital and ensure that waste handling meets quality, legal and environmental regulations and standardsPartnering with the Infection Prevention Specialist / Coordinator to effectively manage Healthcare Risk Waste through processes relating to waste reduction, correct segregation and disposalDriving continuous improvement through the Life Healthcare iShift programParticipation in Patient Experience management (PXM) and CARE programEffective Deviation Management, through :
Managing, reporting, investigating and close out of all quality and environmental incidents and deviations to standards in conjunction with the HODs / Unit ManagersManage close outs of deviations to standards identified during internal and external auditsEffective management of the InfoQuest data management system, through :
Training of staff in the use of InfoQuest reporting systemEnsure all relevant staff has access as needed and checking data for accuracy and reliabilityEnsuring that data is captured accurately and submitted by the specified cut-off datesEnsuring that reports are correct, available and utilized effectivelyMeasuring performance against the quality objectives, evaluating the results and co-ordinate corrective action where necessary, together with the relevant HODsEffective risk identification and management, through :
Conducting risk assessments on an annual basis, together with HODs and Unit Managers, in accordance with legal requirementsMonitoring and review of hazard / risk management quarterly, together with HODs and Unit ManagersMonitoring and reporting on the effectiveness of actions taken to mitigate / control risk, together with HODs and Unit ManagersMaintaining and updating of Risk registerEffective analyses of data (trending) and management of risks through :
Ensuring that quality data is accurately recorded, the statistics analysed and trends identifiedEnsuring that internal CARs have been generated based on major trendsMonitoring and reporting on actions taken on trends identified through Incident and Alert Management, Patient Experience Management and Customer Relationship Management SystemMonitoring the effectiveness of corrective actionMaintaining and updating of CAR registerEffective Occupational Health and Safety Management, through :
Coordinating the hospital Health & Safety Committee meetingsEnsuring that all legal appointments are made, staff trained in the requirements of such appointments and legal requirements are adhered toGuiding the Hospital Manager on health and safety related issues to ensure legal requirements are adhered to for staff safetyCoordination of employee injuries and occupational disease reporting - internally and externally (DOH & COID)Emergency planning and disaster management, through :
Managing the hospital Emergency and Disaster Plan and practicesUpdating the emergency planning and disaster management plans and ensuring that they are availableEffective document control, through :
Monitoring and ensuring governance of the quality document control processes in the hospitalEffective participation in internal and external audit processes, through :
Planning, coordination and participation in the internal, external audit review processCoordinating and monitoring of corrective actions, monitoring of effectiveness of actions and close out of all non-conformities related to quality with relevant HODsTraining of staff :
Conduct training within the hospital to ensure that management and staff understand the quality, safety and environmental requirementsInduction training conducted using the induction booklet with focus on the legal requirementsRequirements
Healthcare related Degree or DiplomaA degree or Diploma in Quality Management or similar would be advantageousClinical / Healthcare backgroundManagement experience is advantageousGeneral knowledge of Health and Safety legislationUnderstanding the private healthcare industry, its challenges and role players would be an advantageComputer proficiencyCurrent registration with the professional body, if applicableCompetencies
Problem-solving, analysis and judgementAnalytical skillsResilienceVerbal & written communicationInfluencingAction orientationExcellence orientationBuilding relationshipsCustomer responsivenessOrganisational awarenessMonitoringAttention to detailApplication
Email :
Closing date : Tuesday, September 16, 2025
Internal applicants - Before applying, discuss with your line manager. External candidates will also be considered.
Life Healthcare is an Equal Opportunity Employer. Thank you for your interest in this opportunity. Only shortlisted candidates will be contacted. Applicants not contacted within two weeks after the closing date may consider their application unsuccessful.
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