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Claims Fulfillment Consultant

Claims Fulfillment Consultant

Future CareersWorkFromHome, Limpopo, South Africa
8 hours ago
Job description

Showing 2 Claims Fulfillment Consultant jobs in Durban

Customer Service Manager

Posted today

Job Description

Please Read Carefully & Fully Complete Both Steps Below to Be Considered

Application Process & Requirements

  • Fill out the application form (choose "Service Manager" as the position you are applying for) :

Apply Here :

  • Submit a video answering the questions provided on the application form.

    • Key Notes to Remember :

  • Attach a video answering all questions on the application form.
  • Ensure your video link is accessible (Google Drive, Loom, YouTube – unlisted or shareable).
  • Applications without both a video and resume will not be reviewed.
  • Be yourself and show your energy
  • Use the same camera, headset, and workspace you'll use if hired.

    • About the Role

    We are seeking a skilled Client Service Manager to lead our remote service team, ensuring exceptional support and long-term satisfaction for our commercial cleaning clients across Canada and the U.S.

    As a Client Service Manager, you will oversee the performance and development of our service and BCO team. You'll ensure smooth day‑to‑day operations, handle escalations, support building changeovers, step in during overflow tasks, and maintain high service standards. Your leadership will directly influence client retention, satisfaction, and overall success.

    Key Responsibilities

  • Supervise and manage a team of remote customer success representatives.
  • Onboard and train new team members to meet our service standards.
  • Monitor KPIs : response times, resolution rates, and customer satisfaction.
  • Coach and support team members with call reviews, feedback, and ongoing development.
  • Handle escalations for complex service issues with quick, professional resolution.
  • Step in during overflow periods to maintain consistent service.
  • Collaborate with senior leadership to identify service gaps and improve processes.

    • Requirements

  • 5+ years in a supervisory / leadership / operations role.
  • Excellent English communication skills (spoken & written) – minimum 9 / 10 proficiency.
  • Proven experience managing remote teams or working in virtual environments.
  • Strong organizational skills; ability to stay calm under pressure.
  • Proficiency with CRMs (HubSpot preferred), Google Workspace, Slack, Zoom.
  • Results‑driven mindset with a passion for customer success.

    • Compensation

  • Shift : Monday – Friday, 8 : 00 AM – 4 : 30 PM (Mountain Time) but overtime will be needed when issues arrive

    • Job Type : Full‑time

    Application Question(s) :

  • Have you filled out the form?

    • Experience :

  • Supervisory / Operations : 5 years (Required)

    • Work Location : Remote

    Is this job a match or a miss?

    Posted 10 days ago

    Job Description

    Seeking a suitable KAM with exposure to Cross‑Trade, Warehousing & Clearing.

    This role entails looking after the company's largest clients, ensuring cohesive relationships are maintained.

    Knowledge of how the warehousing and clearing process works, along with various administrative duties.

    Non‑EE FEMALE as per client request.

    Is this job a match or a miss?

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    Consultant • WorkFromHome, Limpopo, South Africa