SUMMARY : POSITION INFO :
Title : Account Manager
Main Responsibilities :
- Assist client interactions and account maintenance.
- Develop a deep understanding of client needs and objectives to provide tailored solutions.
- Coordinate with internal teams to ensure timely delivery of services and products.
- Prepare reports and presentations for client meetings demonstrating the value of our offerings.
- Act as a liaison between clients and internal teams, facilitating smooth communication and problem resolution.
- Monitor client satisfaction and address any concerns or issues promptly.
Required Capabilities :
Self-managed and results orientated.Customer relation skillsStrong communication skills, both verbal and written.Ability to prioritize tasks and manage time effectively in a fast-paced environment.Excellent interpersonal skills with a customer-focused approach.Proficiency in Microsoft Office Suite, particularly Excel and PowerPointRequired Experience :
Customer-Facing Experience : Experience working in a customer-facing role.Communication and Interpersonal Skills : Experience in roles that require strong communication and interpersonal skills.Problem-Solving Abilities : Experience in roles that involve problem-solving, critical thinking, and decision-making can be advantageous.Teamwork and Collaboration : Experience working collaboratively in team settings, such as group projects, volunteer initiatives.Experience in IT and Communications environmentMilitary BackgroundQualifications and Education :
Minimum :
MatricPreferable :
Technical Background in IT and Communications solutionsBasic financial training, understanding finances.Basic proficiency in Microsoft Office Suite (e.g., Excel, PowerPoint, Word).