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Operations Technician (Western Cape)

Operations Technician (Western Cape)

PlentifyWes-Kaap, South Africa
30+ days ago
Job description

Overview

The Operations Technician will contribute to the rapid scaling of our operations and will participate in fleet management, installer network expansion, installation project supervision, R&D support, and internal ops & logistics. Weekend and after-hours support will be required on a rotational basis, with frequent travel to sites including out-of-town travel. Remuneration will be commensurate with experience and may include equity in Plentify.

Responsibilities

  • Managing our fleet of devices : field service maintenance, daily fleet monitoring, technical troubleshooting and supporting users.
  • Expanding our installer network through training, on-site evaluations and remote support.
  • Managing and supervising installation projects, including installations for our B2C channel.
  • R&D support : running field experiments and root cause analysis to improve our product.
  • Internal ops & logistics : implementing and running a seamless and scalable operation, including inventory control, picking, packing and testing products. Assisting with deployment logistics to enable our installers in the region.

Qualifications

  • A valid driver’s licence and own transport for field work.
  • At least 1-3 years of experience in a related role.
  • Experience working with geysers is advantageous.
  • Understanding of electronics and hardware debugging skills. Experience with multimeters and good soldering skills (through-hole and surface mount).
  • Skilled at using hand tools and power tools and comfortable with site work, including work that requires roof / ceiling work (working at heights).
  • Relevant engineering or technical qualifications (e.g. NQF Level 6 in electronics, electrical, or mechanical fields, Millwright, electrician, plumber, or solar installer) are advantageous.
  • Strong attention to detail, good communication, computer literacy and ability to self manage.
  • Thorough and considered approach to problem solving and technical troubleshooting.
  • Demonstrated ability to present technical training to installers and support customers and service providers in a professional manner, both in person and remotely.
  • Plumbing experience is a bonus, but is not required.
  • A wireman’s license is a bonus, but is not required.

    • How to apply

  • Email your cover letter and resume to being sure to highlight your interest in our mission and your relevant qualifications and experience.

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    Western Cape • Wes-Kaap, South Africa