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Lodge Manager

Lodge Manager

Phoenix RecruitmentJohannesburg, Gauteng, South Africa
30+ days ago
Job description

Duties

Operational Management

  • Oversee daily lodge operations, ensuring seamless guest experiences and efficient team coordination
  • Lead and mentor staff across departments, fostering a culture of excellence and accountability
  • Maintain high standards of service, cleanliness and safety throughout the lodge
  • Accurately capture and manage guest reservations, ensuring all booking details are complete and correct while liaising remotely with the central reservations office in Johannesburg
  • Build and maintain strong relationships with travel agents and tour operators to support repeat business and positive brand representation
  • Oversee internal guest transfers and room allocations, ensuring smooth coordination and optimal guest experience
  • Perform duty manager shifts, including hosting guests and supervising service teams to ensure seamless daily operations
  • Drive on-site sales of beverages and curios, maintaining stock levels and promoting guest engagement
  • Coordinate and execute bush experiences such as picnics, gin stops and bespoke outdoor setups, tailored to guest preferences
  • Demonstrate initiative and creativity in planning and delivering memorable moments for special occasions and celebrations

Administrative & Financial Management

  • Manage lodge budgets, revenue tracking and expense control to ensure financial sustainability
  • Prepare and submit accurate daily, weekly and monthly financial and performance reports
  • Reconcile petty cash, credit card transactions and supplier invoices, maintaining transparent records
  • Monitor Property Management System (PMS) trial balances and resolve discrepancies promptly
  • Support internal and external audits by ensuring compliance with financial controls and standard operating procedures
  • Oversee inventory management and conduct regular stock takes across departments
  • Investigate financial variances and implement proactive cost-control measures to optimize lodge operations

    • Guest Experience

  • Personally welcome guests and ensure their stay exceeds expectations
  • Handle guest feedback with professionalism and empathy
  • Uphold confidentiality and protect guest and lodge property

    • Staff Leadership

  • Lead recruitment, onboarding and performance management of lodge and camp staff.
  • Conduct training, appraisals and disciplinary procedures in line with company policy.
  • Foster a culture of excellence, respect and continuous development.
  • Build strong interdepartmental relationships to ensure operational effectiveness

    • Compliance & Sustainability

  • Actively participates in the Health and Safety committee to uphold workplace standards.
  • Well-versed in Employment Equity principles and reporting requirements.
  • Demonstrates a solid understanding of labour law and confidently manages disciplinary procedures when required.
  • Ensure adherence to SANParks regulations, environmental standards and safety protocols.
  • Maintain up-to-date licences and permits for camp operations and staff.
  • Champion eco-conscious practices and community development initiatives.

    • Health & Safety

  • Implement emergency procedures and ensure staff training and drills.
  • Maintain compliance with OHS legislation and lodge standards.

    • Reporting & Communication

  • Maintain clear communication channels with staff, guests and senior leadership.
  • Provide regular updates on lodge performance, guest feedback and operational incidents.
  • Support internal and external audits and ensure documentation accuracy.

    • Continuous Improvement

  • Analyse feedback to identify areas for enhancement.
  • Introduce innovative ideas

    • Requirements

  • Grade 12
  • A formal hospitality qualification
  • At least 3-5 years experience in luxury lodge or hospitality management, with strong administrative exposure
  • Strong leadership, interpersonal, and crisis management skills.
  • Excellent communication and financial acumen.
  • Proficient in Microsoft Office and Property Management Systems (e.g., Apex, Opera).
  • Valid drivers licence
  • First aid training and knowledge are beneficial.
  • Fluency in English; knowledge of Shangaan or other African languages is advantageous.
  • Professional, detail-oriented, and guest-centric.
  • Adaptable, resilient, and composed under pressure.
  • Self-disciplined, punctual, and respectful.
  • Passionate about hospitality, nature, and cultural engagement.
  • Able to work independently and take full responsibility for tasks.
  • Strong organisational skills and financial acumen.
  • Warm and welcoming demeanour with a commitment to excellence.

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