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Service Desk Engineer

Service Desk Engineer

OryxAlignCape Town, Western Cape, South Africa
22 hours ago
Job description

OryxAlign Cape Town, Western Cape, South Africa

Service Desk Engineer

Are you passionate about delivering exceptional IT support and solving technical challenges? Join OryxAlign as a Service Desk Engineer and become a key player in our dynamic and collaborative Service Desk team.

Why OryxAlign?

At OryxAlign, we believe in empowering our people to thrive. We’re committed to delivering outstanding service to our clients while fostering a positive, inclusive, and growth‑oriented workplace. If you’re looking for a role where your technical skills and customer‑first mindset can shine, we’d love to hear from you.

What You’ll Be Doing

  • Providing 1st line telephone and technical support across a wide range of technologies.
  • Managing and resolving support tickets efficiently, ensuring regular client updates.
  • Collaborating with 2nd Line and Escalation Engineers to meet SLAs.
  • Maintaining and updating client knowledge base documentation.
  • Supporting colleagues across the engineering team and managing vendor tickets.
  • Working as part of a shift rota covering contracted client hours (Monday to Friday).

What You’ll Bring

  • Strong customer service and communication skills.
  • Ability to prioritise and manage workload in a fast‑paced environment.
  • Proactive problem‑solving approach and attention to detail.
  • Experience in IT Service Desk environments.
  • Knowledge of networking (routers, switches, firewalls) and basic configuration.
  • Hands‑on experience with Office 365, Microsoft Desktop, and Windows Server environments (2008‑2016), ideally in VMware ESXi or Hyper‑V.

    • Minimum Qualifications

  • Matric (Grade 12) or equivalent (NQF Level 4) – essential.
  • IT‑related tertiary qualification (e.g. Diploma or Certificate in IT, Computer Science, or Information Systems) – preferred.
  • CompTIA A+ – foundational hardware / software support.
  • CompTIA N+ – basic networking knowledge.
  • Microsoft Certified : Modern Desktop Administrator Associate or MCSA.
  • ITIL Foundation – for understanding service management frameworks.

    • Experience

  • 1–2 years’ experience in a Service Desk or IT Support role.
  • Familiarity with ticketing systems and remote support.
  • A commitment to service excellence and continuous improvement.
  • Strong interpersonal skills and emotional intelligence.
  • A collaborative mindset and a passion for learning.
  • Alignment with OryxAlign’s values and professional standards.

    • What You Will Get From OryxAlign

    Along with a competitive salary, training and development opportunities, you will receive 15 days of leave plus one volunteer day, medical aid allowance, and a retirement annuity allowance with a 4% employer contribution.

    Other benefits include :

  • Social events throughout the year.
  • Technology loans.
  • Well‑being initiatives.
  • Long service leave.
  • Reward and recognition awards.

    • Equal Opportunities

    OryxAlign is an equal opportunity employer committed to creating an inclusive environment for all employees. In accordance with the Employment Equity Act of South Africa, we actively promote diversity and the fair treatment of all individuals, regardless of race, gender, disability, age, religion, sexual orientation, or any other characteristic protected by law. We encourage applications from candidates who will contribute to the diversity of our team, especially those from historically disadvantaged groups.

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    Service Desk Engineer • Cape Town, Western Cape, South Africa