Operations Specialist
Ignition GroupDurban, KwaZulu-Natal, South Africa27 days ago
Job descriptionMinimum of 3-5 years of experience in account management client services or a similar role Strong understanding of processes including customer service technical support back-office operations or related services. Exceptional verbal and written communication skills with the ability to clearly present ideas strategies and performance insights to clients and internal stakeholders. Proven track record of building and maintaining strong trust-based relationships with clients and internal teams with a client-first mindset. Strong analytical abilities to interpret performance data identify trends and develop actionable insights that improve client outcomes. Excellent problem-solving skills with a proactive and solution-oriented approach to overcoming challenges. Ability to effectively manage multiple accounts and priorities in a fast-paced environment ensuring client needs are met without compromise.
Description
We are seeking a dynamic and results-driven Operations Specialist to join our dynamic team. This person will be responsible for driving the fulfilment performance of our team.
Key Responsibilities :
- Extracting of sales reports - which will determine what needs to be reworked. (By resell or rectify)
- QC Approved - Orders on Beam which mandates was rejected over SLA removed off the system and credit score expired.
- QC Rejected - Orders on CAdvance. Rejected due to over SLA credit score expired and duplicated.
- Orders at the Courier Hub (Courier Consigned Arrived at Hub Out on Delivery Failed Delivery) - follow up with relevant stakeholders.
- Increase credit limit for Upgrades and Vas.
- Validation of clients from Blu Portal to prevent fraud.
- Distributing cases to relevant Tls ensuring cases are resolved in a timely manner.
- Ensuring manager is informed daily concerning challenges.
Requirements
Qualifications & Skills :
Experience :
Industry Knowledge :
Communication Skills :
Relationship Building :
Analytical Skills :
Problem-Solving Skills :
Time Management :
Work Level
Junior
Job Type
Permanent
Salary
Market Related
EE Position
No
Location
Durban
Required Experience :
Junior IC
Key Skills
Financial Services,Information Technology,Cost Control,Corporate Risk Management,Law
Employment Type : Full-Time
Experience : years
Vacancy : 1
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Specialist • Durban, KwaZulu-Natal, South Africa
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