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Club General Manager

Club General Manager

Virgin Active South AfricaEast London, Eastern Cape, South Africa
1 day ago
Job description

Job title

Club General Manager

Job Location

Eastern Cape, East London

Deadline

October 13, 2025

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Job Description

Your Purpose...

  • Do the best work of your life by enabling experiences that help people live an active life
  • This role is responsible for all aspects of the operational and financial performance of the club, including income statements, sales retention, brand standards and people management.

    • Your Duties and Responsibilities...

    Financial Management

  • Ensuring that the club operates as a profitable business, ensuring Revenue and EBITDA growth for the club.
  • Manage club operating expenses through P&L management.
  • Manage according to company standards to reduce risk (salary requirements, Audit reports, etc.)

    • Facility Management

  • Manage Operations and Health &Safety and ensure procedures are followed according to the standards set by the business.
  • Manage and oversee maintenance and utilities effectiveness and costs.
  • Ensure that the facility provides a holistic wellness experience, through ensuring effective maintenance of the club.

    • People Management

  • Responsible for the recruitment, development, and training of staff.
  • Ensure all information is communicated effectively to all club staff.
  • Implement and ensure the adherence to required policies, procedures, and systems.
  • Implement and ensure affective management of performance across departments.
  • Implement and ensure the adherence to required IR policies and procedures.

    • Service Experience

  • Ensure our members experience exceptional service within our facility.
  • Implement and sustain a strong member focus.
  • Provide solutions to members on queries and complaints in line with the company policy.
  • Ensure excellent customer service according to the brand standards.

    • Competitor Analysis

  • Understand how to mitigate competitor risk.
  • Conduct regular analysis of the competitor landscape.
  • Notify senior management of potential risk.

    • Our Minimum Requirements...

    We can't live without...

  • Matric or equivalent NQF level 4 is essential.
  • Previous managerial experience at Club General Manager level with a successful track record coupled with strong leadership skills; or must have been the 2IC to a Club General Manager.
  • Must have successfully completed the internal Learn to Fly programme.
  • Must have financially proficient and have a good financial acumen.
  • Must have a business owner approach.
  • Must have a solid understanding of the market, with good insight into the competition.
  • Must be able to manage multiple priorities.
  • Good customer relations and interpersonal skills.
  • A solid understanding of People / HR procedures which includes recruitment, people development, people relations, performance management and coaching skills.
  • Proven track record working within an ever changing and pressurized environment.

    • We’d like you to have…

  • Adaptability (must be able to adapt to a fast paced, changing environment)
  • Be curious (must be willing to succeed, seek opportunities to learn and grow)
  • Have a winning mentality (must be willing to go over and above to achieve success)
  • Must be motivated to achieve success.
  • A commitment to making a difference in people’s lives.
  • A Growth mindset
  • The ability to work independently.
  • Trustworthiness (must always act in doing the right thing)
  • A drive to create moments of magic for our members.
  • The ability to make decisions and take ownership and responsibility for the decision.
  • Action orientation

    • We’d love you to have…

  • Wellness knowledge, beyond the health club
  • The ability to make quick and bold decisions.
  • The ability to be agile.
  • The ability to be collaborative.
  • High Interpersonal skills (EQ)
  • Sales / Retail / Business Development jobs

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    General Manager • East London, Eastern Cape, South Africa

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