Trade Management Support Analyst (Charles River Ims) (Cpt Onsite)

Overview

ENVIRONMENT : PROVIDE a first point of contact to the business to enable efficient and effective restoration of incidents and requests for service as the next Trade Management Support Analyst sought by a dynamic Independent Asset Management Firm. You will be involved with the initial assessment, prioritization, triage, escalation and resolution of incidents and requests relating to the Trade Management team. Applicants will require exposure of at least 3 years to the Trade lifecycle / supporting Front Office users (Trading, Operations, Portfolio Management), have proficiency with Charles River IMS, Excel & MS Office with good analytical and problem-solving skills. Any SQL skills and experience with CRIMS or any other OMS, will prove beneficial.

Responsibilities

• Initial assessment, prioritization, triage, escalation and resolution of incidents and requests relating to the Trade Management team.
• Provide clear communication and instruction to users on related issues.
• Escalate to senior management and key stakeholders where necessary.
• Maintain a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude.
• Assist management with reporting and audit across the Trade Management team.
• Study for relevant qualification (Finance, IT) where applicable.

Qualifications

Desirable

Attributes

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.

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