Traveler Support – Call Center – Work From Home Jobs

Job Summary

Progressive Technology is seeking dedicated and customer-focused professionals to join our Traveler Support Call Center Team . This fully remote position allows you to provide exceptional service to travelers who require assistance with bookings, itinerary changes, cancellations, and general inquiries. As a Traveler Support Representative, you will be the first point of contact for customers, ensuring a seamless travel experience by resolving issues promptly and efficiently. This is an excellent opportunity for individuals who are passionate about customer care, enjoy problem-solving, and thrive in a fast-paced environment.

Key Responsibilities

• Handle inbound and outbound calls, emails, and chat inquiries from travelers regarding reservations, flight changes, cancellations, and special requests.
• Provide accurate information about travel policies, itineraries, and procedures.
• Resolve customer concerns in a professional, empathetic, and timely manner.
• Collaborate with internal departments and external partners to ensure seamless travel solutions.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Meet or exceed performance targets related to customer satisfaction, response time, and call handling.
• Stay updated on travel industry trends, airline policies, and company guidelines to provide up-to-date assistance.

Required Skills and Qualifications

Experience

Working Hours

Knowledge, Skills, and Abilities

Benefits

Why Join

At Progressive Technology, we value people as much as performance. By joining our Traveler Support team, you will not only help make travel easier for customers worldwide but also build a rewarding career in a supportive, inclusive, and growth-oriented environment. Whether you are starting your career or seeking to expand your expertise, this role offers long-term development opportunities and the flexibility to balance work and personal life.

How to Apply

Interested candidates are encouraged to apply by submitting their updated resume and a brief cover letter outlining their relevant experience and communication skills. Applications can be submitted directly through the Progressive Technology career portal or via email us.

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