Remote Operations Manager — CX, SLA & Process Leader

A leading BPO company is seeking an experienced Operations Manager in Cape Town. This role involves overseeing day-to-day delivery for a key technology client, focusing on team leadership, process optimization, and customer satisfaction metrics. The ideal candidate will have 5+ years of experience in managing customer support teams, particularly in fast-paced environments. This position allows for remote work with flexibility for overlapping U.S. business hours.

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