INT VIP Account Manager

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Sporty Group

Sporty is expanding and we're building the world's go to platform for everyday entertainment. Home to SportyBet, SportyTV, Sporty.com, Football.com and the newly launched SportyFM, we continue to lead with innovation and exclusive sports content.

About The Role

As a VIP Account Manager at Sporty, you will build and maintain strong relationships with our high-value clients, ensuring their satisfaction and overall experience. You will provide personalized and tailored services to VIP clients, resolving inquiries, requests or issues, fostering customer loyalty, retention and maximizing revenue. The VIP Account Manager will collaborate with different internal teams across the business.

What you'll be doing

• Building and maintaining strong relationships with VIP customers with the objective of retention and identifying opportunities to enhance their experience
• Providing proactive support to VIP players, ensuring their needs are met promptly and effectively
• Monitoring VIP player activity and engagement and working on VIP specific campaigns and promotions
• Responsible for analysing data and internal reporting
• Working closely with internal departments to ensure seamless communication and execution of processes, leading to best-in-class experience for VIPs
• Staying updated with industry information, policies, and regulations in the iGaming sector
• Ensuring data security

What you'll bring

What’s In It For You

We’re committed to making our recruitment process accessible to everyone. If you need any adjustments or accommodations during the application or interview process, please let us know.

Your Move

If you're excited about this role, even if you don't meet every requirement, we'd still love to hear from you. We understand candidates may hesitate to apply if they don't meet all requirements; your unique perspective helps us innovate and grow together. If you're interested, we encourage you to apply. Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.

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