Safer Gambling Analyst

Role Type : 6-month fixed-term contract, with potential to extend

Location : Hybrid / remote, must be Cape Town, South Africa-based

Salary : R25,000-34,000, depending on experience

Working Pattern : You will work five days a week with the typical work hours scheduled for shifts between BST Monday through Sunday

Why Midnite?

Midnite is a next-generation betting platform that is built for today’s fandom. We are a collective of engineers and designers who all share a passion for sports and gaming. We exist to bring fans closer to the games they love through the rush of winning money.

Unlike the alternatives, Midnite doesn\'t feel like a website built two decades ago. Instead, it\'s a cutting-edge creation, designed and constructed from the ground up with the latest technologies. Crafting an experience that\'s truly intuitive, immersive, and immediately understandable is no walk in the park, but we thrive on the challenge. We believe we\'re on the brink of creating something truly awesome.

About the role

We are looking for a Safer Gambling Analyst to join our Safer Gambling Team. This full-time role will support the Safer Gambling function within the compliance department across various shifts. You will work five days a week with the work hours 9-hour shifts between BST Monday through Sunday.

This role will be multi-disciplinary, with the main responsibility being Safer Gambling, as part of our commitment to helping reduce the likelihood of gambling-related harm amongst our customer base. You will be expected to learn basic level knowledge of our Anti-Financial Crime processes, and there will be opportunities to multi-skill and gain more in-depth knowledge of other Compliance functions.

Responsibilities

• Engaging with customers via email, chat or outbound phone call who may be at risk of / actively experiencing gambling-related harm and taking action where appropriate in line with current legislation, procedures and processes.
• Uphold and add to the current internal policies and procedures in place to help prevent the onset of gambling-related harm.
• Dealing with escalations and queries sent by the Player Success Team regarding operational compliance processes / cases.
• Monitoring the various customer communication channels / inboxes related to operational compliance ensures SLA is adhered to, and the user experience is as frictionless as possible.
• Appropriately handling complaint cases that arise whilst on shift.
• Analysing customer accounts from a Safer Gambling and Anti-Financial Crime perspective, flagged through our internal reporting system or picked up through Player Success interactions.
• Escalating cases where necessary to ensure player protection is safeguarded.
• Recommending changes or amendments to our current Operational Compliance and Player Success processes.

About you

Desirables

These are things which are not essential but may help you to adapt quickly to our working environment and ultimately to succeed.

Working with us

At Midnite, we’re committed to creating equal opportunities for everyone. We actively strive to build balanced teams that reflect the diversity of our communities, including ethnic minorities, people with disabilities, the LGBTQIA+ community, and all genders.

We aim to provide an inclusive and supportive interview experience for all candidates. If you require any reasonable adjustments, please let us know in advance so we can ensure you feel comfortable and set up for success.

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