Office & Reservations Administrator
Our client, an international institution that specializes in providing language courses, is looking for an Office & Reservations Administrator to join their team based in Sea Point, Cape Town.
Duties & Responsibilities
Main Responsibilities and Tasks :
Reservations :
- Process booking requests onto the designated booking system and issue all booking documents.
- Assist with bed allocation process.
- Attend to and support all student and agent questions, booking changes and enquiries.
- Chase payments via email or telephone for national and international schools.
- Production and ongoing administration of agency agreements.
Office Management :
Ensure efficient purchasing by assessing pricing between suppliers including effective management of service contracts.Provide guidance and oversight of purchasing by other employees.General personnel management including monitoring, preparing, and recording : Time and attendance.Payroll and accurate processing thereof.Health insurance policies.Employee files and related documents.Bookkeeping and Finance-Related Responsibilities :
Maintain up-to-date records and communicate with the CFO.Calendar of events and office deadlines.Banking.Petty Cash.Debt Collection.Asset register management.Supplier reconciliations and payments.Invoice authorizations.On-time submission of tax returns to SARS.Human Resource Assistance :
Assist in the following :
Ensure all staff have up-to-date signed contracts.Annual leave and sick leave forms are filled in.Collection of personal details.Ensure all staff respond to any new HR-related policies or procedures.Student / Customer Engagement :
Provide customer service support to students regarding their bookings, payments, and deposits.
Any other duties as may be required from time to time by the company.
Required Qualifications
Qualifications :
Payroll Technician qualification or equivalent experience.Matric, including Maths and English, or equivalent.Accounts qualification or equivalent experience.Experience :
Previous Payroll experience.General office administration experience.Experience using the full range of Microsoft Office Suite.Skills, Knowledge, and Abilities :
Excellent level of spoken and written English.Accuracy and attention to detail, particularly when working to tight deadlines.Ability to work on own initiative as well as part of a team.Ability to use Microsoft Word and Excel.Personal Attributes :
Willingness to work non-standard hours when necessary.Ability to work under pressure.Ability to prioritize workload and deal with conflicting demands.Attention to detail.Aptitude :
Eager to learn and operate new IT systems.Positive on learning new skills.Desirable :
Experience of Using Payroll Software.Experience in using Microsoft Office.Package & Remuneration
Monthly.
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