Remote Office ManagerCherry Assistant • ZA

Remote Office Manager

Cherry Assistant • ZA

7 days ago

Job type

Remote

Job description

Job Location : , South Africa, South Africa

Application Deadline : February 09, 2026

We are hiring a Remote Office Manager for an owner-operated small business in the home services (roofing) industry. This is a Full-Time remote role for an Australia-based client. The role is focused on managing the end-to-end client journey, including inbound phones, scheduling, CRM updates, and administrative / bookkeeping support.

Key Responsibilities :

Answer and triage 10–15 inbound calls per day; provide excellent customer service and route / resolve inquiries

Manage calendars; schedule site visits, inspections, and follow-ups

Maintain accurate records in CRM platforms (job statuses, notes, tasks)

Coordinate with the bookkeeper; assist with Xero tasks such as basic reconciliations and invoicing support

Prepare and send basic quotes or documentation as directed

Maintain and improve SOPs, templates, and administrative documentation

Perform data entry, inbox management, and generate simple reports

Confirm appointments and gather client details to support smooth operations

Required Qualifications :

3+ years of experience in office administration, office manager, or executive assistant roles

2+ years of experience in the trades / home services or construction industry

Proven experience handling inbound phones and customer inquiries

Strong scheduling, calendar management, and coordination skills

Familiarity with bookkeeping support; Xero experience required

Preferred Qualifications :

2+ years experience with Service M8 and Xero

2+ years experience with GoHighLevel (GHL) or similar CRMs

Required Skills & Tools :

ServiceM8

GoHighLevel (GHL)

Xero

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Office Manager • ZA

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