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Customer Service Advisor (USA)

Customer Service Advisor (USA)

HuntswoodZA
10 days ago
Job description

Job title : Customer Service Advisor (USA)

Job Location : KwaZulu-Natal,

Deadline : October 19, 2025

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  • Are you passionate about delivering excellent customer service? Do you thrive in a fast-paced, dynamic environment? We have an exciting opportunity for you to join our team as a Customer Services Advisor.

What you’ll be doing :

  • Handling inbound calls and emails from customers with professionalism and empathy
  • Providing clear, helpful information with regards to health care.
  • Keeping customers informed about different types of health care systems
  • Meeting personal and team performance targets
  • Growing your skills – with potential for further training on more complex queries

    • What we’re looking for :

  • 1 year customer service experience
  • 1 year USA campaign experience is imperative
  • Experience in a Financial Service Environment (Health Care advantageous)
  • Able to understand the metric systems.
  • Excellent communication and active listening skills.
  • High attention to detail and accuracy.
  • Resilience, adaptability, and a team-player attitude.
  • Basic knowledge of CRM systems – or a willingness to learn!
  • Salary Range and Work Times :

    • To be discussed at the interview stage

    Core Behavior

  • Huntswood’s employees are described as dependable, driven and collaborative.

    • The job holder should align to our 6 Fundamental Values :

  • Bring Your “A” Game
  • Strive For Greater
  • Enable and empower all employees
  • Do the right thing
  • Own it
  • Deliver unbelievable service
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