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Sales Support

Sales Support

Riseup ManagementDurban, South Africa
4 days ago
Job description

Key Responsibilities

1. Promotional Execution (Adhoc and Paid Promotions)

  • Track promotional activity to ensure execution meets set deadlines.
  • Verify that field staff submit accurate POP objectives for each promotion.
  • Load promotions onto the 2-Way system according to management deadlines.
  • Conduct pre-launch checks (three days before start date) to ensure promotions are on track.
  • Communicate any issues or delays to the Channel Manager.
  • Send store lists for POS (Point of Sale) deliveries to the POS Department when required.

2. Promotional Grid Management

  • Maintain and update the promotional grid with accurate information received from principals.
  • Report any promotional non-compliance to the Channel Manager.
  • Update the promotional grid weekly and circulate it to all field staff and management.

    • 3. Tracking and Reporting

  • Create and manage tracking documents related to distribution, NPD (New Product Development), sales, and free stock drives.
  • Provide feedback and circulate tracking documents as per management deadlines.
  • Ensure all submitted information is accurate and supported by written or photographic proof.

    • 4. Administrative Support

  • Manage and maintain all principal files.
  • File orders, contact reports, and principal information systematically.
  • Create deal sheets using pricing provided by management and circulate to field staff and management.

    • 5. Brag Albums

  • Coordinate and compile monthly brag albums as per allocated principals to showcase promotional execution and brand visibility.

    • 6. System Management (2-Way)

  • Manage and oversee the companys 2-Way system across the business.
  • Issue new passwords and email credentials for new employees.
  • Address and escalate system-related queries to 2-Way management.
  • Manage and update scorecards, ensuring relevant stakeholders are informed.
  • Attend all scheduled 2-Way meetings.

    • 7. AS400 System Support

  • Follow up on all order-related queries placed via the Smollan call centre.
  • Submit reports and information requested from the AS400 system accurately and timeously.

    • Skills and Competencies

  • Strong administrative and organisational skills
  • High attention to detail and accuracy
  • Excellent communication and coordination abilities
  • Proficient in MS Office (Excel, Outlook, Word) and internal systems (2-Way, AS400 advantageous)
  • Ability to work under pressure and meet deadlines
  • Analytical and reporting skills

    • Qualifications and Experience

  • Grade 12 (Matric) essential
  • Relevant diploma or certificate in Sales Administration, Marketing, or Business Management (advantageous)
  • Minimum 23 years experience in a sales support, promotional coordination, or administrative role within an FMCG or similar environment
  • Experience with internal tracking systems and promotional execution
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    Sales Support • Durban, South Africa