Job Responsibilities
Maximise income streams for the store (Add-ons, GP etc.)
Ensure effective implementation of merchandising standardsImplement marketing initiatives effectivelyAttract and retain a customer baseInventory ManagementAchieve store sales objectives
Maximise income streams for the store (Add-ons, GP etc.)Customer ServiceExceed customer expectations
Review mystery shopper reportsPromptly acknowledge and resolve product and retail / buy shop complaintsFoster a service-minded staff culture to ensure customer satisfactionPeople ManagementFacilitate training and development to ensure staff competency
Implement succession planningMaintain effective performance managementManage employee relations and satisfactionAdministrationEnsure compliance with all relevant company policies, procedures, system requirements, and standing instructions
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