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Remote IT Support Specialist - Night Shift (US Hours)

Remote IT Support Specialist - Night Shift (US Hours)

Scaled IncWorkFromHome, KwaZulu-Natal, South Africa
28 days ago
Job type
  • Remote
Job description

Remote IT Support Specialist - Night Shift (US Hours)

Join to apply for the Remote IT Support Specialist - Night Shift (US Hours) role at Scaled Inc

About the Company : Scaled Inc is a leading staff augmentation firm that connects USA-based Managed Service Providers (MSPs) with top-tier South African technical talent. We take pride in delivering exceptional technical expertise and outstanding service to our clients.

Role : As we expand our operations, we seek a talented and motivated Remote End-user support Technicians with expertise in Microsoft 365, Desktop, Cloud-based Infrastructure, and Virtualization to join our dynamic team

Responsibilities

  • Migrate, Configure, and Deploy Microsoft 365 applications, including Exchange Online, SharePoint Online, and Teams. Migrations from on-prem server(s) to Microsoft 365 a plus
  • Deploy Desktop Solutions. Assist with software installations for the project teams. Knowledge of and experience with InTune deployments a plus
  • Setup and Administer Windows Server Infrastructure : Configure, Deploy and Manage Active Directory, Group Policy, DNS, and related server administration tasks
  • Security : Implement appropriate measures to ensure the integrity, security, and availability of IT systems
  • Collaborate on IT Projects : Work closely with the IT team to support systems after deployment
  • Document IT Processes : Maintain detailed documentation of IT processes, procedures, and system configurations

Qualifications

  • Minimum of 5 years in IT support roles with expertise in Microsoft 365, Azure, desktop support, and server administration

    • Required Skills

  • Strong knowledge of Azure cloud services, including Azure Active Directory, Azure Virtual Machines, and Azure Storage
  • Experience in configuring and troubleshooting Microsoft 365 applications such as Exchange Online, SharePoint Online, and Teams
  • Experience in supporting both Windows and macOS operating systems, hardware troubleshooting, and software installation
  • Familiarity with managing Windows Server environments, including Active Directory, Group Policy, and DNS

    • Preferred Skills

  • MCSE Certification
  • Cisco or HP advanced Certifications
  • VMWare Certified
  • Cyber Security Certifications (SANS, GIAC, etc)
  • Security Infrastructure Certifications (Fortinet, Cisco, Meraki, PaloAlto, Juniper, F5, VMWare)
  • Security Management Certifications (Splunk, Arctic Wolf, Tenable)

    • Home Office Requirements

    To ensure optimal productivity in a remote work environment, candidates must have the following :

  • Dedicated Home Office – A quiet, private workspace with a door to minimize distractions
  • High-Speed Internet – Fibre connection with a minimum of 50 Mbps upload and download
  • Computer Equipment – A laptop or desktop capable of handling IT support tasks efficiently
  • Audio & Video Setup – Headset for clear communication and a webcam for video conferencing
  • Backup Power Solution – A reliable backup power source to maintain connectivity during outages

    • Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Information Technology
  • Industries IT Services and IT Consulting

    • Referrals increase your chances of interviewing at Scaled Inc by 2x

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    It Support Specialist • WorkFromHome, KwaZulu-Natal, South Africa