Housekeeping ManagerWild Dreams Hospitality • Private Game Reserve, South Africa
Housekeeping Manager
Wild Dreams Hospitality • Private Game Reserve, South Africa
7 days ago
Job descriptionEnsure that all housekeeping areas, including guest rooms, public spaces, laundry, spa, and designated back-of-house areasare cleaned to set standards. Oversee the cleanliness, organisation, and compliance of all housekeeping storerooms. Delegate daily tasks to the Housekeeping Supervisor and ensure followthrough on instructions and corrective actions. Conduct regular spot checks to monitor cleanliness and service standards across lodges. Support the recruitment, onboarding, and continuous training of housekeeping staff on cleaning protocols, safety procedures, and equipment handling. Provide input to the General Manager for performance evaluations and staff rostering. Foster a motivated and accountable team culture focused on service excellence. Monitor linen usage, laundry cycles, and ensure adequate par stock levels are maintained. Perform and verify monthly inventory counts for linen, cleaning products, and guest amenities. Assist with supplier liaison and obtain quotes for major purchases such as linen, mattresses, and equipment. Track consumable usage and ensure departmental spending aligns with budgetary guidelines. Promote and implement environmentally responsible cleaning practices across the department. Enforce health and safety compliance (PPE usage, MSDS documentation, chemical handling, etc.). Complete and submit hygiene and room audit checklists, addressing any deviations with corrective action. Complete the Checking Check list when spot checking room and send to lodge management. Identify maintenance issues during daily checks and communicate them promptly to the maintenance team. Track progress on repairs and escalate unresolved issues to lodge management. Ensure all maintenance concerns are documented and followed up through established reporting tools. Oversee the execution of honeymoon turndowns, VIP room preparations, and special guest requests. Coordinate linen and housekeeping support for lodge events and functions. Maintain up-to-date knowledge of operating procedures for all housekeeping machinery and equipment. Report any faults or safety concerns to the General Manager and ensure timely repairs or replacements. High level of attention to detail Excellent communication and interpersonal skills Leadership and team motivation Proactive, hands-on approach Ability to work under pressure in a remote or wilderness setting
The Housekeeping Manager is responsible for in housekeeping stock takes and to ensure the overall management of stock usage. The Housekeeping Manager is also responsible to ensure that maintenance repairs and possible replacements of housekeeping stock, equipment and stock are reported. Manage and oversee all housekeeping operations within the lodge to ensure that all guest rooms, spas, public areas, back-of-house are maintained to the highest standards of cleanliness.
Candidate Requirements :
- Must have Grade 12
- Minimum 3 years experience in a supervisory housekeeping role (preferably in a lodge or remote environment)
- Strong organisational, training and people management skills
- Attention to detail, especially in luxury guest-facing areas
- Knowledge of hygiene standards, chemical usage, and laundry systems
- Computer literate (Outlook, Word, stock / inventory systems)
- Language : Fluent in English; other local language an advantage
- Other Requirements : Valid drivers license and live on-site
Responsibilities :
Core Competencies :
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Manager Manager • Private Game Reserve, South Africa
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