RSA - Internal - Team Leader Cotswold Square (Hillcrest, KZN)
General Information
Job title :
Travel Consultant Team Leader
Purpose :
The Flight Centre Brand (FCB) Travel Consultant is responsible for growing sales and conversion month on month by delivering a world class customer experience best priced travel deals the widest choice of product and expert knowledge to our customers to grow Flight Centres market share and win customers.
The Team Leader (TL) will focus on increasing growth within the business with the discipline through One Best Way (OBW) and adding value internally and externally to gain customer market share.
Primary duties and responsibilities (KRAs)
- Sales Ability :
Follow the OBW sales process
In depth knowledge of your TOP 5 destinations in store
Strong customer engagement driven through person to person ethos
Follow OBW procedures to mitigate risk within business
Lead by example in all aspects on the FCB business as Brand Warriors
Hierarchy :
Area Leader and FCB General Manager
Key communication and relationships :
Internal : Team Team Leader Colleagues Area Leader General Manager Learning and Development People Culture team members Customer experience team Finance Marketing Product IT and Helio support teams.
External : Customers and suppliers
Job Requirements
Education and qualification :
Minimum requirements
Added advantage
Matric
Tertiary qualification
Experience :
Other : Location :
Nationwide
Travelling :
Determined by business needs
Office hours :
Determined by business needs
Additional :
Soft skills / Functional / job-related
Competency
Proficiency required
Basic
Intermediate
Advanced
Computer literacy
Sales
Time management
Team work / Supportive
Written and verbal
Communication skills
Self-motivated
Flexible / adaptable
Persistence
Discipline to follow through
Business Acumen
Integrity and Trust
Uphold company philosophies
Key Skills
Hyperion,Acquisition,Asset,ABAP,Basic,Activex
Employment Type : Full-Time
Experience : years
Vacancy : 1
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