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Credit Manager

Credit Manager

Vector LogisticsSandton, Gauteng, South Africa
24 days ago
Job description

We are a Supply Chain and Sales & Merchandising partner adding value to your business through a fully integrated, temperature-controlled network in Southern Africa.

We are people serving people. While we boast the best in tech and infrastructure, our people are our greatest resource. With our skilled, curious, can-do people at the forefront, our assets become your assets, our service your solutions.

Vector’s vehicle fleet includes a food industry first in ‘multi-temperature’ vehicles enabling the company to service business across frozen, chilled and ambient temperature zones on a single delivery.

Job Purpose

  • To ensure correct payments are made on time by corporate customers, that price and stock claims follow the correct process to finalisation, and customer queries are dealt with.
  • To ensure the execution of credit initiatives and build customer relationships with special emphasis on coaching and mentoring senior staff on the planning and execution of critical business objectives.
  • Credit Management : Ensure all customers receive a statement reflecting outstanding invoices, credits passed, current amounts due and any outstanding amounts.
  • Credit Management : Ensure customers’ statements are reconciled back to SAP and ensure credits generated by pricing are correctly processed.
  • Credit Management : Ensure Credit Controllers and Supervisors are correctly and accurately allocating payments made by customers.
  • Credit Management : Oversee the payment process for corporate customers to ensure that up-to date payments are made.
  • Credit Management : Track and analyse movements on all accounts on a weekly basis.
  • Credit Management : Monitor and review corporate accounts that are at sixty days plus to ensure that they do not exceed agreed credit targets.
  • Credit Management : Ensure customer queries are effectively dealt with and that the follow-up and finalisation of customer pay-backs occur where required.
  • Credit Management : Ensure that all payments are received and processed within month-end deadlines.
  • Credit Management : Ensure customer master workflows are actioned within the required timeframes.

Claims Management

  • Oversee the processing of all price claims on a monthly basis (difference between invoice price and customer price).
  • Ensure claims have been resolved and sent through to the pricing department.
  • Monitor the finalisation of stock claims – that all stock claims are identified and that no credits have already been passed.
  • Ensure that all stock claims are processed and, where necessary, referred back to the depot for the depot to either pass a stock credit or confirm the claim as invalid.

    • Claims Analysis

  • Manage the age analysis for corporate accounts and identify the status of accounts and any possible problems.
  • Analyse the ‘cash tracking’ reports from SAP, identifying arrear payments from customers.
  • Project claim volumes and communicate with principals to develop processes to reduce.
  • Manage and monitor outstanding claim documentation from customers and set up meetings and processes to reduce the number of outstanding documents.
  • Communicate regularly with internal teams and the Credit Relationship Manager in particular, to set up processes to reduce the number of outstanding stock claims with the various Vector sites.
  • Establish communication with and develop processes in conjunction with the Central Pricing Department and EDI to ensure claims are kept to a minimum.

    • Month-End Reporting

  • Ensure all month-end reports are completed accurately in line with agreed deadlines for distribution to the National Credit Manager.
  • Ensure that all staff have completed their assigned tasks to enable accurate monthly reporting.

    • Customer Relationship Management

  • Engage regularly with customers regarding related credit issues.
  • Manage service levels in accordance with agreements (SLA’s) with customers.

    • Internal Control

  • Implement identified opportunities to improve credit control procedures.
  • Follow up on audit queries and ensure that corrective action is taken by responsible team members.
  • Ensure compliance with approved procedures through the performance of control checks on the credit team.
  • Execute on the risk management plan and risk mitigation strategy.

    • Staff Management

  • Lead and develop staff within the context of the Labour Relations Act, Employment Equity Act, Basic Conditions of Employment Act and the Skills Development Act.
  • Monitor staff performance and provide regular feedback.
  • Manage staff activities, ensuring service levels are met and protocols are adhered to.
  • Coach and support staff where necessary to achieve objectives.
  • Manage staff leave and general time management issues in line with organisational deliverables and standards.
  • Manage and deliver on succession plans to enable the development of a future generation of leaders and specialists and ensure optimal turnover and retention levels are maintained.
  • Conduct regular performance appraisals with subordinates.
  • Establish sound staff and labour organising and communication structures and systems.
  • Develop and manage high performance multidisciplinary teams in order to solve problems within the commercial arena.
  • Conduct regular meetings and ensure that records are kept and shared across the team and that action plans agreed to within team meetings are delivered upon.

    • KPI’s

  • Levels of compliance.
  • Accuracy of reconciliations.
  • Achievement of credit targets.
  • Monthly account levels.
  • Accuracy of reporting.
  • Customer engagement.
  • Quality of advice, insight and recommendations to management teams.

    • Key Relationships

  • Internal : Vector executive and senior management, broader finance team, various principals, operations – all depots, primary transport.
  • External : Corporate customers at a management level, principals.

    • Qualifications And Experience

  • Finance or Accounting Degree.
  • Minimum of 8 years credit control experience with at least 3 in a management position.
  • An accounting background would be an advantage.
  • Valid Code EB drivers' licence.

    • Skills and Competencies

  • Knowledge : Accounting principles and practices, commercial and contract law, good understanding of tax, credit and VAT Acts, broad knowledge of group operations and systems.
  • Skills : Planning, organisation and coordination, negotiation and influencing, relationship building, numeracy, computer literacy, verbal and written communication, interpersonal, logical thinking, problem solving, decision-making, analytical thinking, critical thinking.
  • Attributes : Initiative and assertiveness, tolerance of stress and pressure, attention to detail, deadline driven, able to prioritize, organisational awareness, ability to interface and demonstrate leadership, ability to work independently and in a team-oriented, collaborative environment.

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    Credit Manager • Sandton, Gauteng, South Africa