Talent.com
Shop Manager

Shop Manager

The Talent RoomPretoria, South Africa
9 days ago
Job description

Description :

Operational Leadership

  • Manage all aspects of daily shop operations in line with systems and brand standards.
  • Ensure all products and service offerings meet quality, presentation, and consistency expectations.
  • Oversee cash handling, stock control, and daily reporting.
  • Maintain a clean, safe, and efficient environment for both staff and customers.

Team Leadership

  • Recruit, train, and lead a motivated and positive team.
  • Schedule and manage staff shifts to ensure optimal coverage and performance.
  • Foster a culture of teamwork, respect, and accountability.
  • Conduct regular performance feedback and support staff development.

    • Customer Experience

  • Ensure every customer receives friendly, professional, and personalized service.
  • Handle customer feedback and resolve issues swiftly and positively.
  • Lead by example on the shop floor greeting, serving, and connecting with customers daily.

    • Community Engagement & Growth

  • Build relationships with local businesses, schools, and community groups.
  • Organize small events, promotions, and activations to keep the shop exciting and relevant.
  • Identify local marketing opportunities and collaborate with Head Office on initiatives.

    • Business Administration

  • Monitor sales performance, costs, and profitability.
  • Implement systems and procedures to improve efficiency and consistency.
  • Report weekly to the Franchise Owner / Area Manager on performance and progress.

    • Requirements :

  • 3+ years in a supervisory or management role within hospitality, retail, or food service
  • Proven ability to manage staff, stock, and financial controls
  • Experience with event planning or community marketing (advantageous)
  • Matric (Grade 12) required; tertiary qualification in Business, Hospitality, or Management preferred

    • Please note only candidates that meet the minimum requirements will be considered.

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    Manager • Pretoria, South Africa