Software Technical Writer (Hybrid)

About Sybrin : Sybrin is a leading IT software development company specialising in innovative solutions tailored to meet the evolving needs of businesses across various sectors. Our mission is to empower businesses with cutting-edge technology solutions that drive efficiency, enhance customer experiences, and facilitate growth.

At Sybrin System, we pride ourselves on delivering high-quality products and secure solutions, thanks in part to the combination of the ISO 9001 : 2015 certification for Quality Management and ISO 27001 : 2013 for Information Security Management. As an employee of Sybrin Systems, you will be expected to undergo periodic training to better understand your unique role in the security and quality ecosystem within Sybrin. These certifications are significant business enablers, and as such, ensuring our customers are receiving quality, secure service at every touchpoint within the organisation is critical.

Overview

The purpose of this role is to develop and maintain clear, concise, and accurate product documentation that helps users understand and effectively use the product, as well as to ensure completeness of required product record-keeping. This includes release notes, user manuals, specific guides, tutorials, FAQs, and other instructional materials.

Location : Hybrid – Cape Town / Johannesburg

Qualifications and Experience

• Matric / National Senior Certificate (NSC) / GCSE / Equivalent
• Technical writing certification or course
• Minimum of 3-5 years’ experience in software development environment

Key Responsibilities