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Front Office Coordinator

Front Office Coordinator

University of Fort HareStellenbosch, Western Cape, South Africa
30+ days ago
Job description

Helderberg Wine Route – Stellenbosch : My client, an esteemed Guest Lodge in the heart of the Cape Winelands, is seeking a Front Office Coordinator to support the Front Office team operation.

Purpose of the Role : To support the Reservations Manager in directing and coordinating the daily operations of the Front Office, ensuring guests experience a warm welcome, efficient service, and a professional departure. The role is central to creating memorable guest experiences, maintaining service standards, and fostering team alignment.

Key Responsibilities Include but Are Not Limited To

  • Assist the Reservations Manager with strategy implementation and planning
  • Oversee smooth and professional check-in / check-out procedures
  • Monitor guest profiles, preferences, and memberships on Opera
  • Resolve guest complaints promptly and effectively, escalating where necessary
  • Maintain cash handling, banking, and account control procedures
  • Support team culture, training, and communication to ensure service excellence and upselling
  • Oversee Front Office operations during shift, including guest arrivals, VIPs, functions, and conferences
  • Ensure compliance with hygiene, appearance, and safety standards
  • Maintain equipment, supplies, and stationery stock levels
  • Complete daily reporting and accurate shift handovers

Criteria

  • Previous experience in Front Office operations within a lodge or hotel environment
  • Strong guest relations skills with a warm, professional manner
  • Excellent computer skills
  • Sound knowledge of Opera or similar property management systems
  • Attention to detail with strong administrative and financial controls
  • Ability to manage and motivate a team, fostering a culture of excellence and upselling
  • Flexible, reliable, and able to handle pressure in a dynamic environment
  • Well-groomed and well-spoken
  • Fully proficient in English (read, write, speak)
  • Solid Afrikaans (understand, speak, write)
  • Good knowledge of the geography and places of interest in the surrounding area

    • CANDIDATES WHO CURRENTLY RESIDE IN CLOSE PROXIMITY TO STELLENBOSCH WILL BE CONSIDERED FOR THIS POSITION

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    Office Coordinator • Stellenbosch, Western Cape, South Africa