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Netsuite Technical Support

Netsuite Technical Support

Optimal Growth TechnologiesJohannesburg, Gauteng, South Africa
30+ days ago
Job description

Join to apply for the Netsuite Technical Support role at Optimal Growth Technologies

Johannesburg, Gauteng, South Africa

Responsibilities

  • System Support : Provide technical assistance and troubleshooting for various systems, including financial systems such as NetSuite, Workday, and other systems ensuring uninterrupted operations for the business.
  • Process Optimization : Collaborate with stakeholders, IT, and vendor support to identify and implement technical solutions that improve efficiency.
  • Access Provisioning : Work with application owners and management to follow the proper processes to grant user access and maintain documentation for compliance leveraging ServiceNow.
  • Compliance & Reporting : Assist with system audits and provide samples, reports, and other documentation in a timely manner, as requested for audit.
  • Cross-Functional Collaboration : Serve as the IT liaison for financial system upgrades and improvements, collaborating with cross-functional teams to implement solutions that align with business goals.
  • System Errors & Troubleshooting : Monitor and support the performance of systems, resolving technical issues to ensure uninterrupted workflow for the business.
  • Audit & SOX Compliance Support : Assist in system audits ensuring systems comply with SOX regulations and other internal controls.
  • General IT Support : Provide ad-hoc support to the finance and HR departments, helping with system issues, integrations, user training, and ongoing technical enhancements.

Qualifications

  • Experience supporting financial and HRIS software applications, or similar systems.
  • Solid understanding of SOX compliance and experience working within regulated environments.
  • Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues.
  • Proficiency in Excel and other data analysis tools for troubleshooting and reporting.

    • Skills

  • Detail-oriented with a keen eye for accuracy.
  • Strong problem-solving skills and the ability to manage multiple priorities.
  • Excellent interpersonal skills for effective vendor and internal communication.
  • Adaptive and proactive in resolving issues and implementing process improvements.

    • Seniority level

  • Not Applicable

    • Employment type

  • Full-time

    • Job function

  • Information Technology

    • Industries

  • IT Services and IT Consulting

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    Technical Support • Johannesburg, Gauteng, South Africa