Technical Support Manager

Technical Support Manager

Opportunity:

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The AML Manager is responsible for overseeing the firm’s Anti‑Money Laundering (AML) and Counter‑Terrorist Financing (CTF) framework, ensuring compliance with regulatory obligations, managing AML analysts, and providing guidance on complex investigations, escalations, and high‑risk client assessments. This role partners closely with Compliance, Risk, Legal, and Front‑Office teams to mitigate financial crime risk and maintain strong governance standards.

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Key Responsibilities

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​Client Due Diligence (CDD) & Enhanced Due Diligence (EDD)

• Oversee periodic reviews, and EDD on high‑risk customers (PEPs, sanctions exposure, high‑risk jurisdictions, complex structures).
• Ensure KYC files adhere to regulatory standards and internal policies.

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​ AML Controls & Framework Management

• Maintain and enhance AML/CTF policies, procedures, and risk assessments.
• Monitor compliance with applicable regulations.
• Assist with thematic reviews and control testing to identify gaps and improvement opportunities.
• Sign off reviews to a high regulatory standard.

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Team Leadership & Quality Assurance

• Manage, mentor, and develop AML/KYC administrators.
• Conduct quality reviews of period reviews, KYC files, and screening alerts.
• Provide training across teams on AML risks, typologies, red flags, and regulatory changes.
• Manage escalations from analysts and provide guidance on complex cases.

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Regulatory Engagement & Reporting

• Serve as a point of contact for audits, inspections, and regulatory inquiries.
• Ensure timely submission of AML reporting and support internal/external audit reviews.
• Track regulatory developments and ensure stakeholder awareness.

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Risk Management & Governance

• Support enterprise‑wide financial crime risk assessments.
• Identify emerging AML risks and recommend mitigating controls.
• Support governance committees with MI, reporting packs, quality metrics, and case metrics.
• Oversee and approve periodic reviews (standard, high‑risk, and enhanced review cycles) ensuring files meet regulatory and internal policy requirements.
• Provide final sign‑off on periodic review cases, including PEPs, adverse media, sanctions exposure, and multi‑jurisdictional structures.
• Ensure completeness and accuracy of all CDD/EDD documentation before sign‑off, including ownership verification, source of wealth analysis, and updated risk assessments.
• Perform quality assurance checks on periodic review files escalated by analysts, identifying gaps, errors, or policy deviations and guiding corrective action.
• Assess and validate risk rating outcomes to ensure consistency with the firm’s risk methodology and financial crime risk appetite.
• Escalate material issues identified during periodic reviews to Compliance, MLRO, or senior management where relevant.
• Monitor review timeliness to ensure that all periodic reviews are completed within required regulatory deadlines and internal SLAs.
• Support continuous improvement by identifying recurring issues in periodic reviews and recommending training, process enhancements, or policy updates.
• Document rationale for approvals or rejections, ensuring audit‑ready records that demonstrate robust financial crime oversight.
• Assess and interpret complex corporate structures, including multi‑layered entities, holding companies, SPVs, foundations, and offshore jurisdictions.
• Review and validate Ultimate Beneficial Ownership (UBO) across corporate and trust setups, ensuring transparency and alignment with regulatory standards.
• Evaluate trust arrangements, including discretionary, fixed, charitable, and purpose trusts, to identify the settlor, beneficiaries, protectors, and controllers.
• Identify financial crime red flags associated with opaque ownership structures, nominee arrangements, and jurisdictions with elevated AML risk.
• Provide guidance to analysts on breaking down and documenting complex ownership chains for onboarding, periodic reviews, and EDD workstreams.
• Ensure accurate risk assessment of entity structures, taking into account control mechanisms, economic purpose, and risk‑relevant relationships.

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Required Skills & Competencies

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Technical Skills

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• Strong knowledge of AML regulations and frameworks (FATF, AML/CFT)
• Expertise in transaction monitoring systems, name screening tools, and case management platforms.
• Strong analytical skills with the ability to identify patterns, red flags, and typologies.
• Exposure to cross‑border regulatory requirements.
• Experience implementing new AML systems or enhancing transaction monitoring rules.
• Working knowledge of fraud risk, sanctions compliance, and KYC onboarding operations.
• Proven experience reviewing, approving, and quality‑checking periodic AML/KYC reviews for corporate, trust, or private clients.
• Strong understanding of periodic review frameworks, refresh cycles, and regulatory expectations (including high‑risk review standards).
• Ability to independently assess complex structures and provide well‑reasoned recommendations or sign‑off decisions.
• Strong understanding of corporate entity types (LLCs, LLPs, partnerships, foundations, SPVs, funds) and their AML implications.
• Proven ability to analyse trust structures, including roles, legal obligations, and beneficial ownership considerations.
• Experience handling clients with cross‑border ownership or multi‑layered structures.
• Ability to simplify and communicate complicated structures to stakeholders, auditors, or regulators.
• Confidence in interpreting legal documents such as trust deeds, share registers, partnership agreements, and foundation statutes.

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Leadership & Soft Skills

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• Effective people manager with experience coaching and developing teams.
• Excellent written and verbal communication skills for senior stakeholders and auditors.
• Strong decision‑making capability under pressure.
• High attention to detail and ability to manage multiple priorities.
• Managing large AML teams or operational hubs.

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Education & Experience Requirements

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• Bachelor’s degree in Finance, Accounting, Economics, Law, Criminology, or related field (Master’s preferred).
• 5–8+ years of AML/Financial Crime experience, with at least 2 years in a leadership role.
• Professional certifications preferred:
• Experience in banking, asset management, investment services, payments, or fintech.
• Familiarity with regulatory bodies in the region (FSC. FSCA)

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At all times the Groups values should be at the heart of everything and consistency of evidence of adherence to the values will be a key aspect of the role.

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Excellence – You will be constantly finding ways to ensure that the service we offer our clients, both internal and external, is faultless. Developing yourself and others to be the very best at what you/they do and to be the very best version of themselves/yourself.

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Integrity – We are a regulated Investment firm and as a result everything you do must be driven by impeccable ethics. Trust and integrity are key to this and all roles.

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Innovation – as a leader in your field, you will be instrumental in driving the organisation forward in terms of new solutions, new technological outcomes, and new ways of working, ensuring we can continue to deliver our objectives against cost, value, and service.

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Why Join Us:

Join us in shaping the future of our organisation while developing yourself and those around you. Together, we'll achieve operational excellence and deliver unparalleled service to our clients.

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Who we are:

We're a family orientated company, with clients at the heart of everything we do. From a small investment firm established in 1996 in the Isle of Man, to a company that today boasts more than 200 employees with offices around the world. Despite our significant growth over the last two decades, the family values instilled by our founders on day one has remained intrinsic to Capital's culture and have shaped the way we operate today; Innovation, Integrity & Excellence.

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