Customer Success Consultant

Overview

Customer Success Consultant (POS

• ) – Based : Somerset West – Salary : R pm - R pm (negotiable depending on your experience)

Closing Date : 10 May

Qualifications

Training / Educator or Consulting experience

Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience

Proficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packages

Excel proficiency intermediate

Customer service / support experience will be advantageous

Previous experience in the Property / Rental sector will be an advantage

Responsibilities

Creating and managing training plans with customers

Reporting on training progress of all customers that is in training

Work directly with client to effectively coordinate each training project to completion

Communicate process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track

Provide system training to customers

Providing customer support, resolving customer queries, recommending solutions and guiding users through features and functionalities on the system

Assist with preparing data and uploading on to the system for new customers

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