Service Desk Engineer

Hire Resolve is currently seeking a highly skilled Service Desk Engineer on behalf of our esteemed client, a leading specialist in ICT solutions. Our client excels in helping organizations design, support, and manage robust IT infrastructures that drive business success. This role offers a unique opportunity to join a dynamic team dedicated to delivering top-tier IT support and solutions to a diverse range of clients.

If you are passionate about technology and thrive in fast-paced environments, we encourage you to apply and contribute to the continued success of our client’s innovative IT services.

Responsibilities :

• Provide high-level, quality service assurance to corporate clients within the Customer Services Operations Centre.
• Support all technical aspects of Converged Network infrastructure, including MPLS and SDWAN.
• Report incidents to relevant parties and maintain timely communication with clients regarding technical issues and fault resolutions.
• Manage and update fault incidents in ITSM, ensuring follow-up with clients until incidents are fully resolved.
• Collaborate across various organizational levels to ensure effective operations and incident resolution.
• Handle incident resolution, service request management, fault diagnosis, troubleshooting, monitoring, and vendor management.
• Deliver 1st line Service Desk support to clients.

Requirements :

Benefits :

Contact Hire Resolve for your next career-changing move.

Full Time

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