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Delivery Execution Agent

The Heineken CompanyCape Town, ZA

4 days ago

Job description

Job title : Delivery Execution Agent

Job Location : Western Cape, Cape Town

Deadline : October 30, 2025

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Key Performance Areas would include, but are not limited to :

Strategic & Financial Results

Drive productivity and cost effectiveness with daily operations in load planning

Ensure operational execution of daily delivery plans in line with productivity performance requirements.

Operational Results

Manages daily delivery planning and delivery execution activities for assigned Depots including reporting and data management (master data).

Track delivery plan execution with designated vehicle tracking system (DRM).

Update and distribute daily delivery plan exception reports and distribute to relevant Depots and Planning teams.

Compile month end reports based on planning specific metrics and monthly efficiencies by Depot.

Provide monthly feedback on performance against operational and customer service objectives.

Provide back up to the Transport Planners.

Execute all deliveries within operational performance requirements, as per the daily load plan.

Manage all delayed and missed deliveries with relevant Depot Teams and communicate.

Optimise customer TAT through regular engagement between customer receiving departments.

Daily load plan exception reports updated and distributed to relevant Depot and Planning

Customer & Relationship Results

Build effective relationships with external and internal stakeholders

Professional communication, behaviour and actions to achieve credibility, trust and respect with internal and external stakeholders.

Conduct all mandatory stakeholder engagement and pro-actively initiate additional communication when required.

Frequent communication throughout each delivery day to manage execution of the daily load plan

Review of previous day's load plan execution with Depots

Monthly feedback on overall load plan performance and SLA adherence to Depots / Regions

Innovation & Improvement Results

Continuously review systems and process to improve efficiency and cost savings

Develop new and improved ways that reduce effort, cost and time or improve understanding, alignment and execution

Participate in any process improvement projects that may be allocated from time to time.

Leadership Results

Take responsibility for own development and contribute to team effectiveness

Displaying Heineken beverages values

Conduct regular one on ones with Transport Planners, 360 values score feedback, IDP and annual performance management reviews conducted

Support a high-performance culture and a climate of employee engagement and growth

Take responsibility for personal improvement and skills development

Competencies

The successful candidate must have the following qualification, skills and experience :

A 3-year Diploma and or bachelor’s degree, preferably in Logistics.

Minimum of 1 to 2 years route planning experience.

Routing and Scheduling system, vehicle tracking and telematics experience advantageous.

Working Knowledge of SAP R3, Roadshow, TMS systems experience

Transportation / Logistics jobs

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Delivery • Cape Town, ZA

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