Talent.com
This job offer is not available in your country.
Field Support Technician

Field Support Technician

ICT EngagePretoria, South Africa
27 days ago
Job description

This role is pivotal in delivering Tier 1 and Tier 2 technical support services to our clients, both remotely and on-site. The ideal candidate will possess a strong foundation in IT support, excellent problem-solving skills, and a commitment to providing exceptional customer service.

Key Responsibilities :

  • Technical Support : Provide Tier 1 and Tier 2 support for hardware, software, and network issues, ensuring timely resolution both remotely and on-site.
  • Help Desk Management : Monitor, manage, and resolve help desk tickets efficiently, maintaining accurate records of issues and solutions.
  • Equipment Handling : Manage stock collections and perform installations of IT equipment at client sites.
  • Site Maintenance : Conduct routine maintenance and inspections at customer sites to ensure optimal system performance.
  • Documentation : Maintain comprehensive documentation of customer site configurations, support activities, and technical procedures.
  • Issue Escalation : Identify and escalate complex technical issues to Tier 3 support or management as necessary.
  • Additional Duties : Undertake any other reasonable tasks or projects as required to support the IT operations.

Preferred Skills & Attributes :

  • Technical Proficiency : Experience in Windows Desktop support environments.
  • Certifications : Possession of CompTIA A+ and Network+ certifications.
  • Software Knowledge : Familiarity with Microsoft 365 and email systems.
  • Communication Skills : Strong verbal and written communication abilities in both English and Afrikaans.
  • Licensing : Valid driver''s license is mandatory.
  • Personal Attributes : Self-motivated, detail-oriented, and capable of working independently or collaboratively within a team.
    • Create a job alert for this search

    Support Technician • Pretoria, South Africa