Consultant Sales Support - Pipeline Bethlehem

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

To deliver dynamic virtual end-to-end customer sales and service including fulfillment, resolving customer queries, cross selling and / or upselling all relevant bank products on offer. Offer financial advice to the customer and handle retentions.

Job Description

Key Accountabilities

Accountability : Selling products and services.

• Provide sales and services enablement according with service delivery excellence plans by putting customer experience at the centre of products, services, solutions, advice and fulfillment.
• Achieves predetermined sales targets through generating quality applications.
• Contact the customer and executes the sales process within the desired turnaround time.
• Delivers customer sales and services whilst maintaining quality service standards.
• Determine customers’ needs by exploring all possible cross-selling and up-selling opportunities.
• Ensure first call resolution.
• Tracking of conversions from lead or call to application and then to fulfilment.

Accountability : Reduction of customer attrition.

Accountability : Information management.

Accountability : Adherence to risk and governance

Accountability : Training and development

Education

Higher Certificates and Advanced National (Vocational) Certificates : Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised.

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