Senior Broker (Precious Metals)

Duties :

• Prospecting for new business from new clients and mining the stores database.
• Educating prospective clients on the value proposition of owning physical gold.
• Transacting a sales using the Company's sales processes and system.
• Promoting new launches with existing and potential clients.
• Ensuring that clients needs are properly diagnosed and ensuring that the client understands why they are buying gold coins.
• Attending to client enquiries and providing clients with feedback on deliveries and payments as necessary.
• Greeting clients and making them feel comfortable.
• Following the company's processes properly to ensure that the client has a great experience.
• Opening and closing the store.
• Cleaning the store.
• Merchandising i.e. putting the product out and packing it away.
• Stock control - two stock takes a day.
• Following the Company's policies, procedures, rules and regulations.
• Safeguarding the Company's property and keys to the store.
• Being vigilant and attentive to security risks such as fraud..
• Adhering to the Company's Policies, procedures, standards, rules and regulations governing FICA, OHS, Second-Hand Goods Act, CPA.
• Must be able to work within a team and fit in.
• Solve conflict effectively if necessary.

Requirements :