Support Technician

Business Unit : Technology Operations and Cyber Security

Salary range : 28800 to 35000 per annum DOE

Location : Onsite Newcastle Gosforth office 100% Office based

Contract type : Permanent

Our Team

The IT Site Support team plays a vital role as a second-line function committed to resolving incidents and ensuring that everyone in the bank has the necessary tools to perform their jobs effectively. We prioritize clear communication exceptional customer service and outstanding results. Our team members are distributed across the country working in a hybrid model to support our branch network main offices and remote workers.

What youll be doing

• Perform onsite deskside support for Virgin Money colleagues in the Newcastle Gosforth Location
• Take ownership of incident tickets and deliver good outcomes within SLA targets
• Provisioning hardware for new starters and to replace faulty equipment
• Represent the team in meetings drive forward ways to improve the office working environment
• Participate in project work
• Apply exceptional customer service skill ensuring regular communication with internal colleagues and go the extra mile with every call email or request handled
• Work with other teams and third parties to identify and solve problems affecting the IT estate

We need you to have

Its a bonus if you have but not essential

The extras youll get

If were lucky to receive a lot of interest we may close the advert early please ensure to submit your applications as soon as possible.

Were all about helping you Live a Life More Virgin so happy to talk flexible working with you.

Say hello to Virgin Money

Virgin Money is so much more than just a bank. As part of theNationwide grouptogether were the UKs first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer more rewarding and for the good of society. With us youll be part of an organisation uniquely positioned to make a difference to the lives of customers communities and broader society and embark on a collaborative customer obsessed and fun-filled career journey. Embrace the weekdays enjoy fantastic perks and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.

Be yourself at Virgin Money

At Virgin Money we celebrate everyone. We have fun think big and relentlessly include each other all in pursuit of our purpose : Banking but fairer more rewarding and for the good of society. Were committed to creating an inclusive culture where colleagues feel safe and inspired to contribute speak up and be heard.

As a Disability Confident Leader were committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application contact our Talent Acquisition team

Its important to note that there may be occasions where its not possible to interview all candidates declaring a disability who meet the essential criteria for the certain recruitment situations such as receiving a high-volume of applications we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants.

Now the legal bit

Although some of our roles allow you to be based anywhere in the UK well need you to confirm you have the right to work in the UK.

If youre successful in securing a role with us there are some checks you need to complete before starting. These include credit and criminal record checks and three years worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime it requires enhanced pre-employment checks well ask for six years of regulatory references and once in the role youll be subject to periodic employment checks.

Required Experience :

IC

Key Skills

Change Management,API,ABAP,Facility Management,Games,Claims

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 28800 - 35000