Account Manager - 0113 - Cape Town

Join to apply for the Account Manager - 0113 - Cape Town role at Bionic Talent

About the client : Our client is a US-based marketing consulting company that specializes in digital marketing (SEA, SEO, Web Analytics, Social Media, Direct Marketing / e-mail Marketing, Referral marketing, Native Advertising, Events & Conferences, etc.).

About the role : We are looking for a motivated, self-driven individual with a willingness and eagerness to learn. Having grown quickly over the past year, we are looking to add a hard-working, dedicated, and ambitious Account Manager to our client\'s team. If you always ask yourself, “how can I take this a step further to make it exceptional?” and want to be recognized for that in a place where that is the norm and will push you to be the best, then this is the opportunity you\'ve been looking for.

As an Account Manager, you will be responsible for coordinating communication and deliverables for our client\'s team. You will be the primary point of contact in phone calls, video calls, and e-mails with customers and clients.

What you’ll be doing

• Build and nurture strong relationships with clients, understanding their business goals and ensuring the client\'s services align with their needs.
• Serve as the main point of contact for clients, addressing inquiries and concerns promptly.
• Develop and implement account strategies to drive client satisfaction, retention, and growth.
• Collaborate with clients to understand their objectives and tailor our client\'s services to meet their expectations.
• Work closely with cross-functional teams to ensure the successful execution of client projects.
• Coordinate project timelines, deliverables, and communication to meet client expectations.
• Identify up-sell and cross-sell opportunities within existing accounts to drive revenue growth.
• Collaborate with the sales team to explore new business opportunities with current clients.
• Provide regular reports to clients on project progress and results.
• Address and resolve any issues or conflicts that may arise during the course of client engagements.
• Ensure a high level of client satisfaction by proactively managing expectations.

Who we’re looking for

Position

Account Manager

Remote Status

Fully Remote

Preferred Location

South Africa, Cape Town

Working Hours

9 am to 5 pm CT

Holidays

US Local Holidays

Salary

USD 2000 / month

Internal Job ID

0113

Seniority level

Employment type

Job function

Industries

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr