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Operations Controller
Value LogisticsZA16 days ago
Job descriptionThe overview of this role is to ensure that daily planning, routing and scheduling of vehicles is done. Handle all aspects of collections and delivery and ensure customer satisfaction by staying in contact and relaying all communications concerning the delivery and collection. To monitor and track all vehicles to depart and arrive on the agreed time schedule To ensure freight is collected and lodged by the respective logistics partners Ensure all Couriers checklists are actioned and debriefed; vehicles checked; mobile phones / devices checked, and all PODs are checked prior to debrief Maintain a presence on the warehouse floor while parcel sorting function is being performed, ensure freight is routed correctly and manifested correctly To always ensure that drivers have their valid PrDP with them Ensure that conduct is always both professional and beyond reproach and within the interests of Value and the client Ensure freight on floor reports are clear as well as 1x1x1 report Check on billing daily, this is imperative to close daily Stats reports done, updated and handed to operations manager To ensure that all non-conforming items are handled correctly as per claims procedure, advise and / or take corrective steps to prevent re-occurrence of damages / losses, all claims are actioned within 48 hours on conclusion in conjunction with the operations manager To immediately highlight any problems / issues occurring with any client to management’s attention, a non-conformance and management of the freight as per request from the various clients During debrief of vehicles, ensure effective debriefing of PODs and collections, should a courier not return a POD, an immediate investigation must be instituted (not negotiable) Encourage professionalism at all levels (especially between Value clients) and peers, departments and branches Grade 12 (Matric) At least 2 years relevant experience within a Courier and Customer Service environment Knowledge of Freight / Courier Industry Proficiency in Microsoft Office Suite Excellent verbal and written communication Planning skills Organisational skills Problem-solving skills Analytical thinking Transportation / Logistics jobs
Job title : Operations Controller
Job Location : Gauteng,
Deadline : October 12, 2025
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