Customer Service Consultant (Durbanville in Cape Town)

Duties & Responsibilities :

• Attend to all phone, email, and walk-in customers in a friendly and professional manner.
• Answer all phone calls and assist customers telephonically, return customer calls timeously.
• Answer all tickets daily and assist customers with queries.
• Create clients on the SAGE Accounting System.
• Send quotes to clients and follow up daily on quotes sent.
• Attend to what's up queries on the company cell phone.
• Ensure that all transactions are done effectively and timeously from the date of receipt. This
• includes ensuring all forms are completed correctly and the correct supporting documents are attached.
• Ensure all transactions are submitted to the correct Departments.
• Contact clients if transactions are returned to discuss problems with them.
• Ensure tickets are closed when transactions are finalized.
• Make number plates for clients if necessary.
• Ensure that all outstanding money is received from clients before documents are handed to the client.
• Should documents be handed to clients without full outstanding money being paid, the consultant will be held liable to pay the money.
• Filing and scanning of all documents.
• Booking couriers for all customers and balancing courier invoices.
• Sending out outstanding invoices to clients and following up with regard to payments.
• Use tickets at all times for communication, if communicating via email.
• Create a ticket when working on an email and then correspond on there.
• Achieving monthly sales targets.