Business Analyst (Process)

Job Description & Summary

At PwC our people in project portfolio management focus on optimising project portfolios to drive strategic business outcomes. These individuals oversee project selection prioritisation and resource allocation to facilitate successful project delivery.

In project management at PwC you will oversee and coordinate various projects to facilitate successful delivery within budget and timeline. You will leverage strong organisational and communication skills to effectively manage teams and stakeholders.

Enhancing your leadership style you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team members unique strengths and managing performance to deliver on client expectations. With your growing knowledge of how business works you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge and experiences you need to lead and deliver value at this level include but are not limited to :

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects ensuring their successful planning, budgeting, execution and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines and deliverables.
• Develop skills outside your comfort zone and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm’s code of conduct and independence requirements.

About PwC SATIC and the role

As a Business Process Analyst at the Manager level within PwC’s South Africa Technology & Innovation Centre (SATIC) you will be a key driver of operational effectiveness and strategic alignment across the organisation. This role requires expert analysis, design and optimisation of business processes that support SATIC’s transformation agenda, including human capital initiatives, learning and development programmes and change management frameworks. You will lead the assessment and refinement of complex processes to ensure they enable seamless execution aligned with SATIC’s broader business goals.

Summary

As a Business Process Analyst at the Manager level you will play a key role in analysing, documenting, designing and improving internal SATIC organisational processes across a range of projects. You will partner closely with HR teams, line managers and business stakeholders to identify process improvement opportunities, define project scopes, document requirements and ensure smooth implementation of changes. Your work will support the modernisation and efficiency of internal SATIC operations and change initiatives within the organisation.

Qualifications / Certifications required

Bachelor’s degree in Business Administration, Human Resources, Organisational Development or a related field.

Proven ability to map as-is and to-be business processes.

Experience and competencies required

Minimum 5 years experience in business process analysis, preferably supporting HR or administrative functions.

Strong ability to understand and document complex business processes and translate them into clear actionable outputs.

Experience working on multiple concurrent projects, managing competing priorities effectively.

Familiarity with business process modelling tools (e.g. Visio, Lucid Chart) and techniques.

Solid understanding of HR operations policies or job evaluation systems is desirable but not mandatory.

Proficient communication skills with experience facilitating workshops and engaging stakeholders at all levels.

Key Responsibilities

Business Process Analysis

Review, map and analyse existing HR and business-related organisational processes to identify inefficiencies and improvement opportunities.

Use process modelling tools (such as MS Visio or Lucid Chart) and techniques (e.g. flowcharts, swim‑lanes) to document as-is and to‑be process states clearly.

Lead process workshops and interviews with stakeholders to ensure comprehensive understanding and input.

Project Support & Scope Definition

Collaborate with project managers and Business Unit leads to define and document project scopes, objectives and deliverables across multiple internal SATIC initiatives.

Assist in breaking down complex change activities into manageable workstreams and process changes.

Support prioritisation and alignment of projects with business strategy and organisational goals.

Requirements Gathering & Documentation

Capture detailed business requirements, system interactions and policy needs related to various business processes.

Develop clear and structured documentation (e.g. business requirement documents, process guidelines, user manuals).

Ensure traceability between business needs, process changes and technology or policy implementations.

Stakeholder Engagement & Communication

Act as a liaison between business IT line managers and external vendors to facilitate communication and coordinate activities.

Present process findings, change impacts and project progress to diverse audiences at various levels.

Assist in change management activities by preparing communication collateral and training materials.

Continuous Improvement

Promote a culture of process discipline by recommending best practices and monitoring implementation of changes.

Analyse post‑implementation outcomes to validate effectiveness and identify further enhancements.

Desirable skill sets include :

Role related attributes

Travel Requirements

Up to 20%

Visa Sponsorship

No

Job Posting End Date

October

Key Skills

Employment Type

Full‑Time

Vacancy

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