Data Centre Manager

Teraco – A Digital Realty CompanySouth Africa

30+ days ago

Job description

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Teraco Data Environments

2025 / 05 / 30 JHB East Rand

Job Reference Number : DCMJB

Department : Infrastructure Management

Business Unit

Industry : Information Technology

Job Type : Permanent

Positions Available : 1

Salary : Market Related

The Data Centre Manager is the leader of data centre operations, responsible for 24x7 operations of the data centre facility, in accordance with industry best practice and company policies & standards. The incumbent manages and supervises teams of employees within the Data Centre.

Job Description

PURPOSE OF THE ROLE

The role is required to oversee equipment maintenance, inventory, customer service, contractor management and employee management. Your versatility will be your greatest asset as you deliver mission-critical support and empower our clients to harness the full power of Teraco offerings.

Job Requirements

Objectives Main Functions Of The Job

Data Centre Management

Information Security

Responsible for equipment maintenance tasks such as managing and installing custom upgrades for clients, replacing cables, components and accessories
Conduct working methods to ensure zero capacity incidents, and to maintain agreed PUE levels
Ensure that records, drawings and schematics of the data centre environment / s are maintained
Evaluate the best practices for design and maintenance
Supervise a team of technicians to ensure smooth operation of the facility
Manage working methods to ensure that all SLA and MSA’s are achieved
Ensure that planned and corrective maintenance is carried out according to predefined standards and schedules
Share knowledge and best practices across all Data Centres by building close relationship with other DC Managers and peers
Expected to improve current processes, and introduce automation with aim towards simplification
Manages escalated support cases and leads appropriate internal technical resources and / or 3rd party vendors to resolution
Management of data centre infrastructure to provide a concurrently maintainable, cost effective system supporting 99.999% electrical uptime and 99.99% mechanical uptime. This includes capacity management of assets under safe operating design parameters.
Management of data centre cabling infrastructure supporting 99.99% uptime
Active participation in new data centre builds or expansions
Monitoring and alerting of all critical components
Ensuring comprehensive Root Cause analysis are completed for all incidents / outages
White space capacity planning
Quick responses to potentially critical situations
3rd party vendor management and service delivery
Active involvement in network, physical and cyber security matters Compliance, Audit & Risk
Ensure compliance is maintained incorporating industry best practices
Ensure data centre facilities best practices are enforced, maintained and improved
Ensure data Centre cleaning standards are enforced and maintained
Implement company and departmental policies, processes and work instructions as per the agreed quality and timeline / RFS
Risk identification and mitigation
Ensuring adherence to all relevant standards and policies
Active involvement in all audits
Strong adherence to process
Ensure that inter-departmental OLA’s (Operational Level Agreement) are met
Identify and manage risks with regards Teraco’s information assets & systems. This includes risks in regards confidentiality, availability and integrity.

Skills Requirement

Finance

Forecasting of future spend

Monitoring and managing of budgetary spend

Budgetary reporting

Leadership

Innovate and make decisions on your own, but also know how to take direction when it is given

People management

Active involvement with staff onboarding

Guide and develop staff by working with HR to ensure skills, training and performance requirements are met

Defining of personal development plans for direct reports

Defining of measurable KPI’s for direct reports

Develop and grow relationships with other business units

Support and adherence to BEE targets when onboarding new resources

Effective communication across all relevant platforms

Excellent communication skills and ability to interact professionally with a diverse group of clients, colleagues and staff

Interact with all levels of the organization in a professional, and tactful manner

Provide guidance and mentorship to direct and indirect reporting staff

Administrative duties

Scheduling of employee shifts, standby and after hour rosters

Ensuring compliance with internal policies and regulations

Change and incident management

Ensure adherence to all established guidelines and management practices for employees

Occupational Health and Safety responsibilities

Reporting accurately, as per agreed format, quality and timelines

Outstanding organizational skills, ability to prioritize effectively, and experience with technical project management

Client satisfaction

Ensure client satisfaction by providing an optimal level of customer service, in line with company objectives

Client support responsibilities can include, but is not limited to, client relations, responding to client inquiries and coordinating with other organizations

Meeting of defined client survey and reporting targets

Ability to understand client urgency and sensitivity of problem / incident / request

Behaviour

Adopt a mindset of continuous improvement

Lead by example

Be on the lookout for constant process improvements

Growing our people

Delivering to our shareholders

Respecting each other

Embracing diversity

Upholding the highest levels of integrity

Serving our clients

Highly service-oriented, reliable, responsible, self-motivated, and enthusiastic

Ability to work productively in cross-functional teams or resourcefully and independently as an individual

Focused on continued learning and self-development

General

Open to provide after-hours support as needed for significant issues

Excellent verbal and written communication skills

Excellent technical abilities

Proactive problem solving

Qualifications And Experience

Electrical and / or mechanical qualification preferable

Cabling qualification preferable

Minimum 5 years relevant data centre experience

5 years’ experience, managing teams, including line management, appraisals, performance reviews, hiring new team members, participating in disciplinary matters, financial management, etc.

Extensive knowledge on Data Centre environments and critical infrastructure systems e.g. Cabling, Cooling, Power

Experience of Data Centre KPIs (incident ticket related matters, time to solve tickets, physical security, infrastructure metrics, staff, safety, overall operations)

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Facilities Services

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Data Centre Manager • South Africa